"Customer is always right????
Thanks for all your input.
I know that I might have spoke out of place as far as the employer was concerned, but I totally disagree that the "Customer is always right." I have worked in retail a long time and that phrase was coined for the honest, average customer; however, there are too many customers out there that take advantage of this fact. Too many retailers have bent backwards for customers when the customer was just looking for free merchandise or services. Now everyone expects that when a product breaks 3 months down the road, or they break a knife off, or a rod tip snaps that the store should replace it. I say if you bought a product that wasn't up to your standards take it up with the manufacturer, that's what I do. If they don't take care of you don't buy anymore of their products. It's funny, the same people that return merchandise every time it breaks or they aren't happy with the quality are the same people that complain that prices keep going up.
Wow I totally got off subject. I think that I have a resposibility as a service provider to teach to the best of my ability my customers what is right and wrong.
Let me ask you this if a customer was shooting a 70# bow and picked up some 30-50# arrows, should I tell him he's wrong even if he swears that is what he has always shot?
I think you have to draw a line somewhere as to when you can speak up and say you are wrong. I just don't know exactly where that line is. I suppose it's different with every customer.