There is no joke here. Really, its a genuine complaint. We have accepted the items back, but we done neceserally agree. When we were told that "it was hanging on a tree right now, and i can still see it" we figures its better just to let people be picky.
Thanks everyone for the imput, i wouldn't like to think we werew the ones runnign against the grain. Just one of those 'special' customers. Maybe its an excuse for a lot of unsucessful hunts..........