Flintlock1776 Posted February 6, 2011 Report Share Posted February 6, 2011 Talk about relentless. Not a RT topic but just sharing as placing orders on line has taken a new twist. I normally like the on-line chat to confirm if an item would work but Sears took it to a new level. I thought I would never get off the chat as follows: Please wait for a Sears Parts Direct agent to respond. This chat may be monitored or recorded for quality assurance purposes. Your average wait is 5 seconds. Thank you for holding. You are now chatting with 'Victor' Victor: Thank you for contacting Sears PartsDirect. My name is Victor. How may I assist you today? you: Will drift cutter bar #950644E701MA fit my snowblower Sears Model #536.881800 Victor: I will be happy to check if it fits your snow blower. you: Thanks Victor: Thanks for the model and part number. Victor: One moment while I research your request for you. I will return shortly. Victor: Thank you for your patience. Victor: May I please know from where did you get the part number? you: Sears Parts Direct you: http://www.searspartsdirect.com/part...01MA/0071/536# Victor: Thank you for the link. Victor: Thank you for your patience. Victor: The drift cutter bar will fit your model. you: Great! I will place the order! Victor: To save your time and for your convenience, may I go ahead and order this part to be shipped to your doorstep? you: yep Victor: Shall I place the order for you right away and give you the order confirmation? Victor: Thank you. Victor: May I have your full name, phone number beginning with the area code, shipping address and your e mail address, please? you: (name) you: (3) you: (street) you: (city) you: (email) Victor: Thank you for the details. Victor: Would you like to place this on your Sears Card or Sears Gold Mastercard? you: I can not find my card unless the account number helps you: Would AmEx work? Victor: Okay, not a problem, may I have your credit card number along with its expiration date that you wish to use for this order? you: (#) you: expires XX/XXXX Victor: Thank you for the details. Victor: Please stay online while I enter these details for you. you: OK Victor: While I am placing order for you I came across a Great product called Fuel Stabilizer. Victor: The manufacturer offers Fresh Start Fuel Stabilizer, which can be added to new fuel and will allow your fuel to stay fresh for 24 months. It will also clean out your carburetor and fuel system parts. One 4.2-ounce bottle can be used on 10 gallons of fuel. Victor: How many would you like to include with your order? you: I have that, thanks you: I won't need any Victor: Not a problem. Victor: We also have Safety Goggles. you: Nope, thanks Victor: Protect your eyes and facial area with Safety Goggles. The Safety Shades also protect your eyes and provide shade from the sun. Victor: Not a problem. Victor: The estimated arrival date for your order is Fe14. you: Thanks Victor: At this time we are able to offer free shipping on your order, if you would like to sign up for the water filter automatic re-order for your refrigerator. Victor: Would you like to take advantage of this great savings opportunity today? you: no thanks Victor: Not a problem. Victor: To ensure that you receive your part order in a timely manner your order is processed immediately electronically. Once processed, your order cannot be changed or cancelled. You may return the unused and uninstalled part in its original packaging. Victor: Before you return your part, contact us or visit our website at www.SearsPartsDirect.com to obtain a Return Authorization number, which must be included with the return part. We must receive the returned part with the RMA number within 90 days of your original order date. Credit will be issued for the part and tax minus any shipping charges. Victor: You will receive an order conformation for this order. This is not a bill, but a receipt confirming the order we are placing today. Victor: These are the disclosures that must be read. you: ok Victor: The total for this order, including shipping and tax, is 27.28, and the estimated arrival date is Fe14. Victor: Do I have your permission to place your order today? you: Yes Victor: The order is placed successfully. The order number is (#). Victor: As a homeowner you are entitled to a FREE in-home consultations for kitchen remodeling, roofing, cabinet refacing, replacement windows, siding, front entry doors and new heating and cooling systems. Which of these are you interested in today? you: None thanks. Have a good day :saber: Then, I closed the Chat Box! Quote Link to comment Share on other sites More sharing options...
Tominator Posted February 6, 2011 Report Share Posted February 6, 2011 LOL--wow. This is exactly why I don't do business with Bass Pro anymore. It's been probably 10 years ago, but the woman with Bass was relentless, she was literally harassing me with offers and products. Quote Link to comment Share on other sites More sharing options...
Adjam5 Posted February 6, 2011 Report Share Posted February 6, 2011 This is the future...It is like real live person to person cookies. They know what you have bought in the past(records) and try to market similar items to all who they trap online or on the phone. This constant research and marking is wearing quite thin on many consumers. Quote Link to comment Share on other sites More sharing options...
Newarcher Posted February 6, 2011 Report Share Posted February 6, 2011 Dude....believe me when I say that your experience with Sears was stellar compared to most of mine. As they say, Sears has been trying to go out of buisiness for years but their customers won't let them. My Mother in law traded me a Craftsman self-starting, self-propelled mower for my push it yourself Murray mower. Second mowing in, my Craftsman mower lost the transmission and the carberator needed reworking. By the way, some 15 years later I still mow HER yard with MY old Murray! I've even stopped changing the oil five years ago and it still won't die. I ordered the transmission and carb parts and had to go pick them up at the sears because they only ship to store at this time. The transmission was fine but the carb parts were incomplete and all wrong. They reordered them and again I drove 30 minutes to pick them up--still wrong, still incomplete. Long story short, I am still waiting on them to get those parts to me. You can't buy them elsewhere because sears (at least back then) built their motors off spec so you'd have to order through the Sears parts department. I got so mad that I just went and bought a new lawn mower (John Deere) and sent the Sears customer service man I had been dealing with (for 3 months trying to get these carb parts) the bill. I told him that I had to buy a lawn mower because they were the only ones who could get me the parts because they were intentionally built off spec....then I told him I wanted Sears to pay for the new lawnmower. Now this was purely out of anger and frustration and I didn't really expect them to pay for it and completely forgot about it. I opened up the mail one day and sure enough, they had sent me a $200 check because they couldn't manage to get a $5 set of carb parts to me. The guy I was working with at Sears said he had continued to try to get them delivered to me even after I quit...he said I deserved the money! New Quote Link to comment Share on other sites More sharing options...
Flintlock1776 Posted February 6, 2011 Author Report Share Posted February 6, 2011 I got so mad that I just went and bought a new lawn mower (John Deere) and sent the Sears customer service man I had been dealing with (for 3 months trying to get these carb parts) the bill. I told him that I had to buy a lawn mower because they were the only ones who could get me the parts because they were intentionally built off spec....then I told him I wanted Sears to pay for the new lawnmower. Now this was purely out of anger and frustration and I didn't really expect them to pay for it and completely forgot about it. I opened up the mail one day and sure enough, they had sent me a $200 check because they couldn't manage to get a $5 set of carb parts to me. The guy I was working with at Sears said he had continued to try to get them delivered to me even after I quit...he said I deserved the money! New That is pretty cool! Quote Link to comment Share on other sites More sharing options...
swohiodave Posted February 7, 2011 Report Share Posted February 7, 2011 Hate to hear the comment about bass pro, as i did an online product inquiry about 3 months ago and they answered my question and asked if I needed anything else and let me go back about my business, no hassle at all. Quote Link to comment Share on other sites More sharing options...
Jeramie Posted February 8, 2011 Report Share Posted February 8, 2011 UP-Sale... Its a sad requirement from almost all large companies now. I have to do it on a regular basis too. Once your manager gets leaned on to make more money they start to lean on Sales to UP-sale on a regular basis so they can make their line. Really a horrible way to do business but even McDonald's, Taco Bell, Sonic, Etc. do the same thing these days. Its all about getting as much money out of the customer as you can. Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted February 8, 2011 Report Share Posted February 8, 2011 sears has been off my list for a few years now. bad company. they bought kmart a few years ago which i thought was a very good move towards self destruction. good Quote Link to comment Share on other sites More sharing options...
buckee Posted February 9, 2011 Report Share Posted February 9, 2011 I refuse to shop at Sears after they ripped me off for $200. It was an over-payment I made on a bill, and showed up as a credit on my card statement. I wasn't worried about it because we always bought stuff there and figured I'd spend it in no time. well, a little time went by, and I never got any more statements, until one day I got a statement that said, instead of a $200 credit, I only had a $25 credit. I phoned and asked them what happened to "MY" money, and they said "We're not a bank sir. Those are the charges to take care of your money. I asked her why they just didn't send me my money back then, and she said, I had to ask them to do that. Ripped my card up right then and there. Quote Link to comment Share on other sites More sharing options...
Flintlock1776 Posted February 11, 2011 Author Report Share Posted February 11, 2011 Remember how long they held onto those odd shaped credits cards back in the day? I bought a snowblower from them but they carry no parts in the store when I went there. They told to (1) buy a new snowblower (2) try the on-line system. Both have proved fairly inane. When the Sears snowblower dies I will get an Airens or John Deere blower from the dealer I have bought my tractor from. Quote Link to comment Share on other sites More sharing options...
Newarcher Posted February 11, 2011 Report Share Posted February 11, 2011 I refuse to shop at Sears after they ripped me off for $200. It was an over-payment I made on a bill, and showed up as a credit on my card statement. I wasn't worried about it because we always bought stuff there and figured I'd spend it in no time. well, a little time went by, and I never got any more statements, until one day I got a statement that said, instead of a $200 credit, I only had a $25 credit. I phoned and asked them what happened to "MY" money, and they said "We're not a bank sir. Those are the charges to take care of your money. I asked her why they just didn't send me my money back then, and she said, I had to ask them to do that. Ripped my card up right then and there. Don't look now Batman, but I know where your $200 went. Thank you, I spent it wisely! New Quote Link to comment Share on other sites More sharing options...
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