Jeramie Posted February 9, 2011 Report Share Posted February 9, 2011 I tried several goose calls but wasnt really happy with them. After returning probably 3 different calls to Bass Pro I finally bought a Knight and Hale Pit Boss. Got the call home, watched the video and gave it a try. Good call, easy to use, and sounded great considering the user! I took the call out the first time hopeing some geese would come to our duck pond. Sure enough some Canada Geese came over. I blew the call but was met with no resistance. After inspection I realized the internals were gone. I hadnt checked them and apparently they were loose. I did find one reed but the rest was MIA. I was in Tall grass so it was impossible to find. I sent an email to Knight and Hale asking to buy new reeds and such. Their customer service was incredible! She got my address and a few short days, and one FedEx Delivery later I have a brand new Pit Boss! I fessed up that the lost parts was indeed my fault for not double checking the call but the good folks at Knight and Hale apparently care about their customers! You always hear about poor customer service... this was very generous of Knight and Hale and I wanted to be sure they got the recognition they deserved. :cool2::clap: Many thanks K&H, many thanks... Quote Link to comment Share on other sites More sharing options...
Ohiobucks Posted February 9, 2011 Report Share Posted February 9, 2011 That is some great customer service, kudos to Knight and Hale! Quote Link to comment Share on other sites More sharing options...
Adjam5 Posted February 9, 2011 Report Share Posted February 9, 2011 That IS great customer service! Good to know. Thanks for sharing that. Quote Link to comment Share on other sites More sharing options...
clrj3514 Posted February 9, 2011 Report Share Posted February 9, 2011 That's good to know. I love my K&H turkey diaphrams. They'll probably get more business from me because of this. Quote Link to comment Share on other sites More sharing options...
Strut10 Posted February 9, 2011 Report Share Posted February 9, 2011 Harold and David are a couple of good fellows. No surprise they run their company accordingly. Nice story to hear. Quote Link to comment Share on other sites More sharing options...
Shaun_300 Posted February 9, 2011 Report Share Posted February 9, 2011 Always nice to hear about good customer service. Nothing worse than a company not giving two hoots about the product you spend hard earned dollars on. As long as they got the money in their pockets that's all they care about. Obviously not the case with Knight and Hale, I have a couple of their calls and they sound great! Quote Link to comment Share on other sites More sharing options...
HUNTINGMAN Posted February 9, 2011 Report Share Posted February 9, 2011 Good old ky boys,wouldn't expect anything else from them. Quote Link to comment Share on other sites More sharing options...
RangerClay Posted February 9, 2011 Report Share Posted February 9, 2011 A big thumbs up to Knight and Hale! Thanks for sharing the info! Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted February 9, 2011 Report Share Posted February 9, 2011 Nice to hear stories of great customer service like this. Thanks for passing this along Jeramie. Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted February 9, 2011 Report Share Posted February 9, 2011 integrity matters. thumbs up. Quote Link to comment Share on other sites More sharing options...
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