Strut10 Posted March 27, 2011 Report Share Posted March 27, 2011 Maybe this belongs in another room. But it needs to be seen by all. Recently I shipped a progressive reloding press back to Hornady. It had never worked right since I got it (it's at least 20 years old and I bought it second-handed........which I told them at Hornady). I asked them to see if it was worth reconditioning/rebuilding. I heard nothing of it for around 3 weeks. Then the UPS truck shows up with it earlier this week. All refurbished and shipped back to me with a list of all replaced parts......... FREE OF CHARGE !!!!! No bill, even for the freight on a 30 lb. press sent from Nebraska to Pennsylvania. Nada. Zip. Nothing. I called them to see if there wasn't a bill coming?? Nope. Have a nice day. Major kudos to Hornady for unreal customer service !!!!!! Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted March 27, 2011 Report Share Posted March 27, 2011 That is very cool Don. Good to hear of companies still doing business like this. Hornady was on the list of reloading equipment I had been looking at along with lyman and rcbs. Quote Link to comment Share on other sites More sharing options...
Shaun_300 Posted March 27, 2011 Report Share Posted March 27, 2011 Wow that's great Don, sure can't beat that! Quote Link to comment Share on other sites More sharing options...
Flintlock1776 Posted March 27, 2011 Report Share Posted March 27, 2011 Nice! Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted March 27, 2011 Report Share Posted March 27, 2011 that's a good story. same as if it had been made in china. yea, right. lol. actually, the only similar thing would be that part where you said it never really worked from the start. Quote Link to comment Share on other sites More sharing options...
RangerClay Posted March 28, 2011 Report Share Posted March 28, 2011 Good for you! Thanks for sharing. Quote Link to comment Share on other sites More sharing options...
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