SRTMO Posted November 4, 2004 Report Share Posted November 4, 2004 The other day I was in my stand and noticed that the fiber optic on my 20 yard pin was broken. Seeing as how I just bought the sight 3 months ago I called Trophy Ridge to tell them. They took my address name and model number for the sight and are sending me a new one for free. That's good customer service. They didn't even ask how it happened. I have no idea anyway. Hopefully borken pins don't become a pattern. Quote Link to comment Share on other sites More sharing options...
LifeNRA Posted November 4, 2004 Report Share Posted November 4, 2004 Re: Trophy Ridge Customer Service What size pins are they? I see they make two sizes, .019" and .029' pins. Quote Link to comment Share on other sites More sharing options...
SRTMO Posted November 4, 2004 Author Report Share Posted November 4, 2004 Re: Trophy Ridge Customer Service .029 Quote Link to comment Share on other sites More sharing options...
Guest fishermanwhohunts Posted November 4, 2004 Report Share Posted November 4, 2004 Re: Trophy Ridge Customer Service What model? If if it happened again I would get one with the Dual Vibration Dampeners. Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted November 4, 2004 Report Share Posted November 4, 2004 Re: Trophy Ridge Customer Service That's great to hear...good for you and trophyridge thats what we expect from manufacture's, and if we the consumer have a obligation to let them know of problems so they can better the products.. and glad to hear they were there for ya.... Quote Link to comment Share on other sites More sharing options...
SRTMO Posted November 5, 2004 Author Report Share Posted November 5, 2004 Re: Trophy Ridge Customer Service I have the Guide Series so it's got the dampeners. They are just sending a new fiber optic piece with instructions on how to do the repair. The lady said it was an easy fix. Quote Link to comment Share on other sites More sharing options...
Rayzorp Posted November 5, 2004 Report Share Posted November 5, 2004 Re: Trophy Ridge Customer Service Good Info, I just sighted my old bow with a Trophy Ridge, no complaints,, but if I can depend on their customer service, definitely a plus,, spending all that money doesn't seem to bad.. Thanks Ray Quote Link to comment Share on other sites More sharing options...
NY911Bowhunter Posted November 7, 2004 Report Share Posted November 7, 2004 Re: Trophy Ridge Customer Service I love the shooting accuracy I have with my TR Guide Series..........thats about it. If the sight didnt shoot so dang good, I'd get rid of it! Overpriced Junk. They do have great customer service - but if they made a quality product - we would never have to find out how "great" it is. My sight has been returned 3 times in 6 months - before ever making it to the woods! I too now have a broken fiber optic - but I'm gonna live with it for now. These will be great sights when they build them as stout as their price tag! Quote Link to comment Share on other sites More sharing options...
NY911Bowhunter Posted November 7, 2004 Report Share Posted November 7, 2004 Re: Trophy Ridge Customer Service www.trophyridge.com Go there and get the phone number off the sight - if you email them they just reply and tell you to call them anyway - save a step. Quote Link to comment Share on other sites More sharing options...
NY911Bowhunter Posted November 7, 2004 Report Share Posted November 7, 2004 Re: Trophy Ridge Customer Service Oh yeah - I'm a pro at TR Customer service! Quote Link to comment Share on other sites More sharing options...
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