iabow Posted November 10, 2005 Report Share Posted November 10, 2005 I had a problem with my tornado release. The pin that holds the release to the wrist strap fell out. I emailed the company to see if I could buy a new connecter pin and for how much. With in two hours I received an email back, here is mine then theirs. [ QUOTE ] Hello, I own a Tornado velcro strap release. I was up in my treestand hunting the other day. It was a little chilly so I had my hand in my pocket with the release hanging down off my wrist. A short time later a big doe came in I was going to harvest but when I went to hook up to my string loop the release and the strap were in two separate pieces. The pin that holds the two together somehow fell down twenty feet, I tried to use my release rope to tie them together but the doe slipped away by that time. Anyways could you tell me how much a replacement pin would cost? This time I am going to put blacktape around the leather so this don't happen again,thank you. [/ QUOTE ] [ QUOTE ] We will be happy to send you an entirely new strap with connectors if you will send your address. Also, if you could please send back the strap when you receive the new one, it would help us greatly! Thanks for your help! [/ QUOTE ] I received the new strap and connectors w/ no charge and must say I belive they fixed the problem that I had, the pin is not going to fall, not going to need the blacktape. Two thumps up for Tru ball. Quote Link to comment Share on other sites More sharing options...
Tominator Posted November 10, 2005 Report Share Posted November 10, 2005 Re: Truball, Great Customer Service Excellent! Wish Nikon was like that. Quote Link to comment Share on other sites More sharing options...
huntn4bucks Posted November 10, 2005 Report Share Posted November 10, 2005 Re: Truball, Great Customer Service I shoot a TruBall release also. It's great to know they stand behind their product. Thanks for the info. Quote Link to comment Share on other sites More sharing options...
ksdeerhunter03 Posted November 10, 2005 Report Share Posted November 10, 2005 Re: Truball, Great Customer Service I shoot for Truball, they are awesome, very nice and great to deal with. Glad you had a good experience! Brad Quote Link to comment Share on other sites More sharing options...
AaronS Posted November 10, 2005 Report Share Posted November 10, 2005 Re: Truball, Great Customer Service I have two of their releases, a tornado and a cyclone, and lost a third older one. I love 'em. Quote Link to comment Share on other sites More sharing options...
PAbowhunter86 Posted November 11, 2005 Report Share Posted November 11, 2005 Re: Truball, Great Customer Service This year is my first time using a release, I started with a Tru- BAll and I think I am going to stay with it. My brother got a cobra and it is to long for me. My fingers wont reach the trigger. LOL Quote Link to comment Share on other sites More sharing options...
huntrman Posted November 11, 2005 Report Share Posted November 11, 2005 Re: Truball, Great Customer Service This is my first time shooting a TruBall Release. I have the Truball Stinger and I absolutely love it. Its comfortable, light and never fails. It is very nice to know that they stand behind their products like that. I will definetely buy their product(s) again. Quote Link to comment Share on other sites More sharing options...
iabow Posted November 12, 2005 Author Report Share Posted November 12, 2005 Re: Truball, Great Customer Service They made a loyal customer here. Quote Link to comment Share on other sites More sharing options...
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