VermontHunter Posted May 5, 2006 Report Share Posted May 5, 2006 Monday when I was done Turkey hunting for the day I went to take down my Ameristep DogHouse Blind one of the fiber poles snapped and nailed me in the chops....OUCH !! So I decided to see if I could purchase another set, so I emailed Ameristep on Wensday and this is what I got in my email today.... [ QUOTE ] Luke, Your poles are covered under warranty. If you can give a measurement on one of your poles I will send out a set for you. Best Regards, conrad siat customer service [email protected] [/ QUOTE ] I would say that this is super customer service from a company that cares about thier product... and wanted to share this with you all.... Quote Link to comment Share on other sites More sharing options...
AdvantageTimberLou Posted May 5, 2006 Report Share Posted May 5, 2006 Re: Ameristep Customer Service Luke, Ameristep is an awesome company, there located almost in my backyard here. I have emailed Cindy when I had questions, they are prompt and very courteous. I would never hesitate to buy products with their name on it! Great to hear you had the same success with them! Quote Link to comment Share on other sites More sharing options...
Chrud Posted May 5, 2006 Report Share Posted May 5, 2006 Re: Ameristep Customer Service Good to hear of the good customer service! I've got three Ameristep blinds and I've been very pleased with all of them. Quote Link to comment Share on other sites More sharing options...
Tominator Posted May 5, 2006 Report Share Posted May 5, 2006 Re: Ameristep Customer Service Cool. Too bad Nikon isn't like that. Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted May 5, 2006 Report Share Posted May 5, 2006 Re: Ameristep Customer Service That is cool. Good to know there are still some companies out there that will give great customer service. Quote Link to comment Share on other sites More sharing options...
WIwhitetailhunter Posted May 5, 2006 Report Share Posted May 5, 2006 Re: Ameristep Customer Service I had a similar problem. I contacted them to get one of the poles and let me know what I would owe them for shipping and everything and a few days later they were at the door. Didn't cost a dime! Quote Link to comment Share on other sites More sharing options...
bigmoss Posted May 6, 2006 Report Share Posted May 6, 2006 Re: Ameristep Customer Service Ameristep is awsome I have about 5 of their blinds and love them. Nice to see they stand behind them Quote Link to comment Share on other sites More sharing options...
Michiganbowhunter_SQ2 Posted May 6, 2006 Report Share Posted May 6, 2006 Re: Ameristep Customer Service thats great!...they are a good company...i used to live about 2 miles from them...my buddy used to work for them and used to be on the covers of some of there packages...that was weird going into a store and seeing someone you know on a treestand harness package:) Quote Link to comment Share on other sites More sharing options...
too_pointer Posted May 6, 2006 Report Share Posted May 6, 2006 Re: Ameristep Customer Service That is really good to hear, I have the Ameristep doggy house LOL too_ Quote Link to comment Share on other sites More sharing options...
LETMGROW Posted May 6, 2006 Report Share Posted May 6, 2006 Re: Ameristep Customer Service Great to know there are still reputable companies out ther. Born2Hunt will be glad to know. He has a broken pole in one of his blinds I'll tell him. Thanks for the info. Quote Link to comment Share on other sites More sharing options...
Washi Posted May 7, 2006 Report Share Posted May 7, 2006 Re: Ameristep Customer Service Hmm, I didn't know they were warrantied. I just went the website and bought new ones when mine broke. Quote Link to comment Share on other sites More sharing options...
yooperkenny Posted May 8, 2006 Report Share Posted May 8, 2006 Re: Ameristep Customer Service [ QUOTE ] Hmm, I didn't know they were warrantied. I just went the website and bought new ones when mine broke. [/ QUOTE ] Same here - oh well, live and learn Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted May 8, 2006 Author Report Share Posted May 8, 2006 Re: Ameristep Customer Service [ QUOTE ] [ QUOTE ] Hmm, I didn't know they were warrantied. I just went the website and bought new ones when mine broke. [/ QUOTE ] Same here - oh well, live and learn [/ QUOTE ] Yep, they sure are... I just got them in this afternoons mail in fact..... WAY TO GO AMERISTEP..... Quote Link to comment Share on other sites More sharing options...
iabow Posted May 8, 2006 Report Share Posted May 8, 2006 Re: Ameristep Customer Service I have a deer cart I was using to transport a load of sand when I went over a 6" drop. Well one of the wheels snapped when I did, so I emailed about buying a new one and an hour later I was being asked for my address so they could send me one free. 3 days later I received the package with not 1 but a pair of wheels free. That's good customer service. Quote Link to comment Share on other sites More sharing options...
Born2Hunt Posted May 9, 2006 Report Share Posted May 9, 2006 Re: Ameristep Customer Service That is great news. Thank you. Quote Link to comment Share on other sites More sharing options...
bozz Posted May 9, 2006 Report Share Posted May 9, 2006 Re: Ameristep Customer Service Yup I've had 2 of their blinds.....loved my Brickhouse before it was stolen....Conrad at AS gave me an idea on how to lock my next one to a tree.....I will be getting another.....love the new ones they are making this year.....excellent improvements. Quote Link to comment Share on other sites More sharing options...
VTbowman Posted May 9, 2006 Report Share Posted May 9, 2006 Re: Ameristep Customer Service I had the same thing happen to me too. I had one section of one of my pole split horizontally. I took a pic and emailed them and they sent a pair of new poles out asap. I was impressed... Quote Link to comment Share on other sites More sharing options...
VTbowman Posted May 9, 2006 Report Share Posted May 9, 2006 Re: Ameristep Customer Service I had the same thing happen to me too. I had one section of one of my poles split linearly lengthwise. I took a pic and emailed them and they sent a pair of new poles out asap. I was impressed... Quote Link to comment Share on other sites More sharing options...
ParrotHead2005 Posted May 9, 2006 Report Share Posted May 9, 2006 Re: Ameristep Customer Service Do they cover fading? Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted May 10, 2006 Author Report Share Posted May 10, 2006 Re: Ameristep Customer Service [ QUOTE ] Do they cover fading? [/ QUOTE ] I think that would be normal wear and tear,, but hey ask anyways... who knows... Quote Link to comment Share on other sites More sharing options...
VTbowman Posted May 10, 2006 Report Share Posted May 10, 2006 Re: Ameristep Customer Service I seriously doubt they would cover fading. To bad too since my brother left his out all summer and fall and one 1/2 of it got seriously faded. LOL The deer still walked within a few yards of it though so it did not appear to effect them in any way negatively. I think leaving it out for all critters to become climatized to it the key... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.