bigmoss Posted June 3, 2006 Report Share Posted June 3, 2006 Let me start by saying I have been a loyal RT fanatic for years, also been a member of this site for 6 years. It is the only camo I use and have it on everything, from clothes, to binos, to bows to slings, packs, video, guns, stands you name it. I also spend a fair amount a year on hunting equipment. Well back in February I went to the RT site and ordered a bunch of shirts and hats. I had asked that it be shipped with the USPS and NOT a courier as they ding us here in Canada with stupid fees for clearing the package ect. Well the package arrives 2 weeks later by USP and an order of $50 cost me another $42 to receive. STRIKE ONE I then open to box to find one of the hats is all wrong and one of the shirts is all stained with coffee and black dirt ( this was a white T, so it really stood out ) STRIKE TWO Emailed customer service no responce for weeks, finally dug up a number from digging deep in the website and leave 4 voice mails, no answer STRIKE THREE Finally get someone on the phone ( Manager of the department I am told ) who apologizes and offers to replace the stuff for me, not one offer to do a little more because of all the delays. Well sure enough 3 weeks later still NO shirts or hats. Call back again to be told " Well we were out of shirts and we ordered more so your order has been sitting here" No one could have called or emailed and just let me know that ?? STRIKE FOUR After 2 weeks of still no updates I phone back again to be told your order is actually sitting right on my desk and is going out this afternoon, you should have it any day now. 2 more weeks go by and nothing get an email saying my stuff is now going out ??? What happened to 2 weeks ago ?? STRIKE FIVE Well we are now 2 weeks past that date also and still nothing, I emailed them Wednesday to see what the heck and I got an email back saying they would get back to me in a few minutes with an update and it has now been 3 days !! STRIKE SIX What would you guys do ? I have been more than patient, they charged my credit card the minute the order went in. How many excuses is enough ? I think it is time to find another company that appreciates and wants my business as it looks like RT does not anymore Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted June 3, 2006 Report Share Posted June 3, 2006 Re: REALLY ! Disappointed in Realtree What would I do, contact Scott. Bet he can get you some answers and make things happen. Quote Link to comment Share on other sites More sharing options...
007hunter Posted June 3, 2006 Report Share Posted June 3, 2006 Re: REALLY ! Disappointed in Realtree [ QUOTE ] What would I do, contact Scott. Bet he can get you some answers and make things happen. [/ QUOTE ] Yep, I'd send scott and email and see if he can pull some strings... Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted June 3, 2006 Report Share Posted June 3, 2006 Re: REALLY ! Disappointed in Realtree I bet when this hits the right ears,, someone isn't going to be very please at all..... One question tho... Was this the same person you talked to each time ??? Quote Link to comment Share on other sites More sharing options...
buckee Posted June 3, 2006 Report Share Posted June 3, 2006 Re: REALLY ! Disappointed in Realtree You should hear from Scott shortly. It is the weekend though, so please be patient a little longer. I've had the same problem with the shipping fees here in Canada from every company I have dealt with, in the USA. It's the par for our free trade agreement...LOL Quote Link to comment Share on other sites More sharing options...
Strut10 Posted June 3, 2006 Report Share Posted June 3, 2006 Re: REALLY ! Disappointed in Realtree [ QUOTE ] It's the par for free trade agreement...LOL [/ QUOTE ] "Free trade agreement" LOL is right!! Quote Link to comment Share on other sites More sharing options...
buckee Posted June 3, 2006 Report Share Posted June 3, 2006 Re: REALLY ! Disappointed in Realtree EMAIL FROM SCOTT HUGHES This will be taken care of on Monday. S Quote Link to comment Share on other sites More sharing options...
Team Realtree Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree And it will. Thanks guys and I apologize. S Quote Link to comment Share on other sites More sharing options...
007hunter Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree All ya gotta do is talk to DA MAN!! Quote Link to comment Share on other sites More sharing options...
Norm Sauceman Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree Move to the USA......JK.... Quote Link to comment Share on other sites More sharing options...
Swamphunter Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree Wow! I have never seen a thread get unlocked before! That is awesome how Scott takes care of stuff. He is a real stand up guy. Kudos to Realtree. Remember that most of the people you speak to when you call an order in are part time employees that the only interest they have in your phone call is the fact that they get paid at the end of the week. It shouldn't reflect on Realtree though that a couple of receptionists are not helpful. What Scott just did is how you should view Realtree. Quote Link to comment Share on other sites More sharing options...
Tominator Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree [ QUOTE ] That is awesome how Scott takes care of stuff. He is a real stand up guy. [/ QUOTE ] Ditto. I'm sure this is not even close to being in Scott's job description, but he takes care of his own, and I'm confident he'll clear it up. Quote Link to comment Share on other sites More sharing options...
ruttinbuc Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree [ QUOTE ] It shouldn't reflect on Realtree though that a couple of receptionists are not helpful. [/ QUOTE ] Yes, it should reflect on Realtree. How many people not associated with the forums get the same treatment? What is their recourse if they don't have a person like Scott to expedite a remedy to a situation? Everyone from Bill Jordon on down to the part time receptionist should be doing their best for the integrity of the firm. I am happy that there is relief in sight for BigMoss. I wonder how many others are looking at the same problems. Quote Link to comment Share on other sites More sharing options...
WIwhitetailhunter Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree Way to go Scott! Sorry to hear ya got the run around bigmoss. I'm sure all will be good come Monday! Quote Link to comment Share on other sites More sharing options...
bigmoss Posted June 4, 2006 Author Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree Just want to clear up a few comments and things posted above I placed the order online NOT with a live person. I had to follow up with a live person and was told I was at the top in the department. Scott now has his name so he can check it out but I was NOT dealing with a lower level guy, unless I am told different now. What ticks me off if I paid for items back in Feb and we are now June and the people dealing with it DON'T seem to care one bit. I would give my EYE TEETH to work at RT and would NOT handle things from the people or my customers like that you can bet. I was also aware of the courier fees when coming to Canada as I ship and receive ALLOT from there, thats why I made sure to STRESS many times I wanted it to come USPS. I am also upset because a company I have been loyal to for years and I mean years now has someone that just blows it off ( I am refering to the person in the office ), with no communication and a attitude of oh well, and I have to do all the running around to get items I have paid for long ago. Quote Link to comment Share on other sites More sharing options...
Trigger Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree I agree with ruttinbuc, bigmoss ordered the gear off the website that is solely a realtree website, who have responsibilities to their consumers that they maintain an acceptable standard of quaility in both their prodeucts and service. The people working under Bill arre all embassadors for the company. Quote Link to comment Share on other sites More sharing options...
Guest hookedonhunting Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree Sorry to hear that. Shame on RT!?!? Hope everything works out soon. Quote Link to comment Share on other sites More sharing options...
TreeWalker Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree All of you that are jumping on the bandwagon must consider something here......when wronged in any fashion, your voice will not be heard if not spoken to the appropriate channels......whether here or at Walmart or even your local school board........ I am also quite sure you will not here any representatives from RT themselves, pawning off the blame on somebody else......no companies employee base is perfect, nor are any of us....we all make mistakes..........just know that BigMoss did the right thing by coming here, and I am quite sure that the problem will be rectified now in a timely manner.....not to simply pacify a few of you and sweep it under the rug, but to truely address the problem and try to insure that it doesn't happen to others.........I know the caliber of individuals that represent RT, and I am quite sure they will go above and beyond to make things right with those involved. Quote Link to comment Share on other sites More sharing options...
buckee Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree Ya got that right Clay Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree I agree with Clay on this one,, when Monday comes be assured this issue will be handled in the appropriate manner.... and won't be swept under the rug.. If there's one thing I have learned about Scott, when he says something be assured that's exactly what will happen... you will be hard pressed to find someone of a more truer nature.. Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree hey, realtree is a big company. problems will pop up from time to time. bigmoss got a bad deal. sure. now, let's fix it, figgure out how & why it happened, and both us & rt. will be better off for the bad experience. at least, that's the way it should work. i don't care what business you are in, finding good help is a problem. Quote Link to comment Share on other sites More sharing options...
buckee Posted June 4, 2006 Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree I had something similar happen when I ordered my Bohning vanes last year from Bohning. In the comment box, with my order I asked that they be shipped regular mail and not UPS or other service. I paid $46.00 for my vanes, and when they arrived (UPS), I had to pay another $48.00 for them at the door. I was shocked and angry, but, these things happen. Part of being Canadian is paying the toll to the troll...LOL...and it has nothing to do with the company really, accept when they miss your special instructions.. Most of these American companies have no idea what we get dinged with in the way of taxes at the border either. GST,PST and excise tax, always kills me. I didn't bother complaining though. Damaged goods are another issue. Don't worry, If Scott says he'll take care of it Monday, you can bet your boots, he will. Quote Link to comment Share on other sites More sharing options...
bigmoss Posted June 4, 2006 Author Report Share Posted June 4, 2006 Re: REALLY ! Disappointed in Realtree [ QUOTE ] Duties and Clearing [/ QUOTE ] To be honest this was the least of my concerns, my concerns were that when the order came wrong no one answered the emails I sent which is the only route provided by the website for returns or problems. Then I am told the proper product will be reshipped FINE again no problem but to go weeks and not even tell the client product is back ordered ? A quick email or phone call ?? Then to go longer and more or less lie for a lack of a better term about when it has gone out or if it did at all ? Don't get me wrong I know things happen I own two large business and we make mistakes, BUT what stops my clients going to the competition for their purchase is the speed and accuracy and COMMUNICATION with them in fixing the problem. I did not come to the site to get Scott involved Buckee can tell you until he PM'd me I did not even know who he was. Just wanted some feedback as to whether it was time to get other people involved or not ? I told Buckee and Scott in private the name of the person I have been dealing with but did not want to post his name in the open forum what if this is just the icing on the cake and he gets fired for a list of stuff, granted if I was RT I would want to know I have a bad apple also but... Anyway that being said Scott has my phone number now and can call me tomorrow after he has more details and we will go from the their. Just hate to think I was getting ripped by a company I am very proud to wear and put on everything I own is all BM Quote Link to comment Share on other sites More sharing options...
Canadian_Goose Posted June 5, 2006 Report Share Posted June 5, 2006 Re: REALLY ! Disappointed in Realtree gald to hear scott is helping you out! Quote Link to comment Share on other sites More sharing options...
toddyboman Posted June 5, 2006 Report Share Posted June 5, 2006 Re: REALLY ! Disappointed in Realtree No I am not jumping on the band wagon here. I agree, I am a huge RT fan and very very loyal to RT and generally feel they can do no wrong but... It is sad that BigMoss had to come here and post this thread in order to get something done about his problem. Scott is helping out and only because he obviously is a nice guy and cares, I am guessing that he has nothing to do with customer service. As for dealing with some part-time worker, that is no excuse. That person is there to offer help to the customer. The customer is the one that pays his/her paycheck. So it should be the upmost importance to take care of the customer. If you can notsolve the problem then get someone that can. And yes I know no business is perfect and things happen, but when something of this nature happens in my store I take care of the customer ASAP. Then deal with the employee. I am sure RT will take care of the problem but it has to be very frustrating for BigMoss. Hopefully everything works out for ya. Just my .02 cents. Quote Link to comment Share on other sites More sharing options...
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