10acboy Posted November 22, 2006 Report Share Posted November 22, 2006 I bought another one of their stands about 2 years ago. This year I have used it pretty heavily until the powder coating started coming off in huge pieces. Once the piece came off the surrounding material started to separate. I called Summit this morning and told them of the problem and how long I have owned the stand. First of all I wasn't on hold but a couple of seconds Then I spoke to a person with an American accent and then she said "well I'll just send you a new stand" She said that she is enclosing a return label so I will not have to pay a dime. That says something for the company - to totally replace a stand that is two years old, no questions asked. No only to they make a great product, but they back it. Just thought that I would share this for the ones that may be interested in Summit. Quote Link to comment Share on other sites More sharing options...
Guest Finn Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands Always good to hear about great customer service. Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands happy that you are happy. good deal. Quote Link to comment Share on other sites More sharing options...
Ohiobucks Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands Had the exact same thing happen last season, they took care of me no questions asked. Way to go Summit. Quote Link to comment Share on other sites More sharing options...
Gator Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands HMMM, I may just have to bite the bullet for sure now. Seems the maker of my stand has sold out, changed names Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands That is cool. Can see the powder coating coming off in a few places on my stand where there are some wear points, would have never thought about calling them on it. Guess if it continues will give them a call. Quote Link to comment Share on other sites More sharing options...
Squirrelhunter91 Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands Summit is a great company and has always stood behind their products. Quote Link to comment Share on other sites More sharing options...
MUDRUNNER Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands That's awesome!There just aren't that many companies like that around anymore. Quote Link to comment Share on other sites More sharing options...
Chrud Posted November 22, 2006 Report Share Posted November 22, 2006 Re: Another reason to buy Summit Stands Summit does have great customer service. Quote Link to comment Share on other sites More sharing options...
johnf Posted November 23, 2006 Report Share Posted November 23, 2006 Re: Another reason to buy Summit Stands I got the same kind of deal with primos on a "lil can" that just stopped working. I had a problem in the woods on Saturday, called them on Tuesday and had a new can in the mail Friday just in time for the next Saturday morning. Quote Link to comment Share on other sites More sharing options...
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