wtnhunt Posted June 12, 2007 Report Share Posted June 12, 2007 My oldest daughter lost the rubber eye cup off of her burris binos last fall sometime during the youth hunt. Have had the binoculars right at a year now. Checked the burris site and found the customer service link and sent them a message. Heard back from them in just a few minutes, they asked my address, shot them a message back with the address and they said they would send out replacement eye cups right away, no questions asked. Nice to see fast response and great customer service in companies like this. Quote Link to comment Share on other sites More sharing options...
njbowhntr Posted June 14, 2007 Report Share Posted June 14, 2007 That is one of the reasons that I only use Burris on all my guns. Quote Link to comment Share on other sites More sharing options...
jdickey Posted June 19, 2007 Report Share Posted June 19, 2007 They offer one of the best C/S departments in the industry..... plus great products with the "FOREVER" warranty! Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted June 19, 2007 Author Report Share Posted June 19, 2007 Well, I sent the message I think on Wednesday, had the cups on Saturday. Definitely am pleased with how quick they answered and how quick they acted. Quote Link to comment Share on other sites More sharing options...
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