Brad6639 Posted October 15, 2007 Report Share Posted October 15, 2007 I thought I would post an experiance I just had with summit treestands. Back in 2001 I bought a viper xls and got many great hunts out of it. I went to use it this year and noticed a weld had come undone and the bottom platform was not safe unless it was rewelded. So I figured Id call up Summit and see what they would charge to reweld it. I figured it would be 30 or 40 bucks by the time shipping was figured in. What I never expected was the nice lady said whats your address and I told her and she said allright, youll get a box with a new platform in it and then just take everything off yours and just send us the broken platform. I figured that was well above and beyond, and thats not the best of it , they took care of the shipping both ways, AND, when I got the platform, it was a brand spanking new one ( I thought I would get a remanufactered one, which would have been more than fair even that way). I also got a brand new pack of summit backpack straps for it, and they even tossed in some of the stirups. Thats reallly great when you figure my original one didnt even come with the stirups. I cant say enough about their service, its simply the best I have ever found, and they didnt even ask why it broke, or how, they just said send us the broken one. They have the best customer service I have ever seen, in any form, and you can bet, the only treestands youll ever see me buying are summits. Its so nice to know that some companies still care about their customers. (P.s. The box that it came in said 5 year warranty, and mine was a 2001 and they still warrantied it no questions asked!) You cant beat that kind of service! Quote Link to comment Share on other sites More sharing options...
Tominator Posted October 16, 2007 Report Share Posted October 16, 2007 That's pretty cool. Ohiobucks had a Summit fail on him, and they did the same thing. Sent him a brand new one. In fact, he's trying to talk me into doing the same thing as the paint is peeling off mine, which, according to him is the fact that the metal is starting to fail. Quote Link to comment Share on other sites More sharing options...
LifeNRA Posted October 16, 2007 Report Share Posted October 16, 2007 Thats great! So glad I too own a Summit! Chris, where is this paint peeling, around the weld joints? Could be stress fractures of the weld. Might want to get it looked at! Quote Link to comment Share on other sites More sharing options...
johnf Posted October 16, 2007 Report Share Posted October 16, 2007 I had a similar experience with Summit. I'll never buy another brand. Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted October 16, 2007 Report Share Posted October 16, 2007 Cool. Always great to hear about good customer service. In fact, he's trying to talk me into doing the same thing as the paint is peeling off mine, which, according to him is the fact that the metal is starting to fail. Hmmm, the paint is peeling off on mine too, right on the edges where the welds are at the points furthest from the tree. Never would have thought that means it is failing. Actually was considering spraying some krylon satin olive green paint over the spots where it is peeling. Glad I didn't now. Might just have to give summit a call too. Quote Link to comment Share on other sites More sharing options...
MUDRUNNER Posted October 16, 2007 Report Share Posted October 16, 2007 Glad to here it!It's nice to know that if I have any problems with my Summit I will be taken care of. Quote Link to comment Share on other sites More sharing options...
Tominator Posted October 16, 2007 Report Share Posted October 16, 2007 where is this paint peeling, around the weld joints? Could be stress fractures of the weld. Might want to get it looked at! Kind of hard to describe, just forward of where the teeth that contact the tree are, on the tube. I will inspect the welds to make sure. To be honest, I haven't done that. Quote Link to comment Share on other sites More sharing options...
Adjam5 Posted October 16, 2007 Report Share Posted October 16, 2007 They make great stuff Summit. I won't climb with anything else. They are making some stuff in China now though:( I was in my local sporting goods shop and saw the climbing sticks, in that cheesy yellow Chinese cardboard, with the Summit logo:( Can you climb Bamboo? Quote Link to comment Share on other sites More sharing options...
Ohiobucks Posted October 17, 2007 Report Share Posted October 17, 2007 Chris, where is this paint peeling, around the weld joints? Could be stress fractures of the weld. Might want to get it looked at! Kind of hard to describe, just forward of where the teeth that contact the tree are, on the tube. I will inspect the welds to make sure. To be honest, I haven't done that. His paint is pealing right where mine was pealing before it gave on me. Best get it checked Chris. I'm going to email Summit as well, mine is starting to peal too.... Quote Link to comment Share on other sites More sharing options...
maytom Posted October 18, 2007 Report Share Posted October 18, 2007 Interesting post. I also have a summit climber, their Goliath model. I'll be sure to double check the paint/welds on it as well after reading this. Quote Link to comment Share on other sites More sharing options...
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