beagleboy Posted October 16, 2007 Report Share Posted October 16, 2007 Almost a month ago, I sent a pair of boots to Irish Setter to be replaced. They were deemed defective because of the seams coming apart and leather cracking. Till this day they have not arrived. I specifically sent them so them would have to sign for them. I called UPS several days ago and they said to give them some more time. I called again Monday and they said there was a possibility of them being lost because they were not able to track the package. The last day they were processed was Sept 25 and no other info after that. Then the lady says if I insured them. I said no because boots, I believe boots were unbreakable. She says that I should have had they insured for delivery. Let me get this straight. I need to insure to do your job correctly. From what I understand, I'm out the cost of the boots and shipping. I was referred to a manager but she has not returned my call. So I'm stuck with no hunting boots and I have to swallow the fact that they are lost. She told me that I was out of luck. Can you believe this. I am so angry right now. Just venting. What should I do now? Any ideas? Quote Link to comment Share on other sites More sharing options...
Texan_Til_I_Die Posted October 16, 2007 Report Share Posted October 16, 2007 You've got to get up the ladder to get anything done. Be sure to make this point: 1. You sent it with a signature required 2. They either need to show you the signature or return your package 3. If you have several tries and no results, report them to the Better Business Bureau (be sure to tell them ahead of time that you're reporting them) Quote Link to comment Share on other sites More sharing options...
drkillemquick Posted October 16, 2007 Report Share Posted October 16, 2007 I believe we have a friendly neighbourhood ups driver here on the board(strut 10)! Maybe he can give you some advice!!!! Quote Link to comment Share on other sites More sharing options...
Guest Zirkel Posted October 17, 2007 Report Share Posted October 17, 2007 Seems to me that even if you don't choose to insure a package that there will be a minimum amount that you are automaticaly insured for. Don't let the matter drop. I'd show up at your neighborhood UPS depot and get to know them. Mount Zirkel Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted October 17, 2007 Report Share Posted October 17, 2007 Seems to me that even if you don't choose to insure a package that there will be a minimum amount that you are automaticaly insured for. Don't let the matter drop. I'd show up at your neighborhood UPS depot and get to know them. Mount Zirkel right on. you are insured automatically for 100.00. go for it. Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted October 17, 2007 Report Share Posted October 17, 2007 You should have a tracking number. That tracking number should tell them where it was last at, and they should be able to investigate it. Whether you opted to place a high value on the item or not, they are responsible for your package up to a certain limit. If they lost it, they should by all means have to replace it. Have had quite a bit of butting heads in the past here with UPS with misdeliveries, and have had to go over the local center to get results, but I got the results I wanted. You do have to follow their line of protocol to get beyond your local hub or center though. Deal with them first, they will make a record of it, and when you do not get the result you want go the next step until you get to someone who helps you. Quote Link to comment Share on other sites More sharing options...
BR44 Posted October 18, 2007 Report Share Posted October 18, 2007 If you have a tracking # and have tracked it to a certain point, there is proof right there that they have lost them. Print a copy of the tracking info and go (by TX) to the highest person you can with the complaint. Hint= you might have to hang on the phone for a couple hours. And don't back down!! Quote Link to comment Share on other sites More sharing options...
beagleboy Posted October 18, 2007 Author Report Share Posted October 18, 2007 Thanks for all your help. Quote Link to comment Share on other sites More sharing options...
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