Gorilla Camera Arm Customer Service


toddyboman

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I have a gorilla camera arm that I use A LOT....Well this fall the head of the arm broke.:(:( I have had this arm for close to 4 years and use it every season.

I called gorilla arm to see if I could purchase a new camera head thingy for the arm....they informed me they did not sell just that piece. But they would look around and see if they had an extra somewhere to ship me.....

Well that big Brown truck stopped by my work to day and gave me a package......

YUP you guessed they shipped me the piece I need and I am a HAPPY CAMPER!!!!:D:D

Thank you Gorilla !!!

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I have a Gorilla Kong stand and I love it! But after one season I took it down for maintenance until next year and noticed the seat was rusty on both sides. I called customer service and they said if I had left it out on a tree for more than two weeks (per the Users Manual) it would not be covered under the warranty. I didn't think that after one season I should have to be doing the rust removal and painting but... anyways, I stil like the stand. I originally bought it last January and the straps were put on the wrong way and I returned it and they sent me another. Maybe it depends who answers the phone.

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