Buckbuster Posted February 1, 2008 Report Share Posted February 1, 2008 This may not be in the right topic & can be moved if needed, but I just wanted to let everyone know just how Mathews stands behind their bows & customers. The other day I took the Swithback XT plunge. Well to make a long story short I did something I thought that I would never do - yes I dry fired it! Talking about being sick! The string came completely off & nearly cut it into & also warped the cam.I took it to my archery shop for inspection. He said that Mathews would stand behind the limbs, which were not damaged, but not the string & the cam. THis repair was going to cost me $90(+-) just in materials. About a week later I picked up the bow & my dealer said that Mathews told him to go ahead & replace the string & cam at no cost to me. I know that Mathews is one of the greatest ( the greatest in my book), bow manufacturers in the world, but that is just awesome! Thank you Mathews. I will be back. Quote Link to comment Share on other sites More sharing options...
Chrud Posted February 1, 2008 Report Share Posted February 1, 2008 Cool! Mathews great customer service is one reason I shoot their bows. Quote Link to comment Share on other sites More sharing options...
Guest Finn Posted February 1, 2008 Report Share Posted February 1, 2008 Always good to hear about great customer service Quote Link to comment Share on other sites More sharing options...
preacherman Posted February 1, 2008 Report Share Posted February 1, 2008 Finn said: Always good to hear about great customer service Ditto! Quote Link to comment Share on other sites More sharing options...
Gator Posted February 1, 2008 Report Share Posted February 1, 2008 Yessir, mathews does have some awesome customer service, not to mention some sweet freakin bows Quote Link to comment Share on other sites More sharing options...
RangerClay Posted February 2, 2008 Report Share Posted February 2, 2008 How cool is that!! Way to go Mathews! Quote Link to comment Share on other sites More sharing options...
Turkeygirl Posted February 2, 2008 Report Share Posted February 2, 2008 That's awesome! Hard to find good customer service these days... I still like my Hoyt though,lol. Quote Link to comment Share on other sites More sharing options...
Tominator Posted February 2, 2008 Report Share Posted February 2, 2008 Good to hear seeing as I'm on my 2nd Mathews. Hope to never have to use them to be quite honest. Quote Link to comment Share on other sites More sharing options...
WVdeerhunter Posted February 3, 2008 Report Share Posted February 3, 2008 Busted a 7 year old limb and they put a new on no cost. They are great. Quote Link to comment Share on other sites More sharing options...
Michiganbowhunter_SQ2 Posted February 3, 2008 Report Share Posted February 3, 2008 I have had to use their warranty service only once, I have owned a mathews bow for the last 7 years or so(sq2, then the switchback I currently have). only work I needed to have done was early last year. had a bad bearing in the roller guard...took it in on a friday, got it back on wednesday..free of charge of course. top notch service Quote Link to comment Share on other sites More sharing options...
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