tedicast Posted January 19, 2005 Report Share Posted January 19, 2005 I just had a new Vital bow Gear drop away rest put on my Legacy last week. With the drop away rest, there wasn't clearance for my Alpine Archery Sof-Lok quiver. I know the quiver comes with a spacer, but I didn't have it. I looked on their website to see if I could purchase what I need, but they didn't offer it for sale on their site. Last night I contacted Alpine Archery, and left a message, as it was after hours. This afternoon, my cell phone rang, and it was a guy from Alpine Archery, returning my call. He asked me specifically what the problem was, and how much of a spacer I needed. He told me I would need longer mounting screws too. I said "ok". He asked for my mailing address, and I asked him what I owed him. He said "no charge sir" Customer service like that is awesome. I'm sure it was a very inexpensive item, but just the gesture is awesome. Needless to say, I won't hesitate to buy another Alpine Archery product. Just thought I would share a good customer service story, as its ussually the bad stories you hear about. Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted January 19, 2005 Report Share Posted January 19, 2005 Re: Alpine Archery Customer Service This is exactly why I bought my Alpine Bow..man their service is second to none...Kudo's to alpine Archery...KEEP UP THE GREAT WORK... Quote Link to comment Share on other sites More sharing options...
archerjg Posted January 19, 2005 Report Share Posted January 19, 2005 Re: Alpine Archery Customer Service That sounds like a great place to deal with. I will have to check them out. Archerjg Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted January 19, 2005 Report Share Posted January 19, 2005 Re: Alpine Archery Customer Service Alpine is the way to go....you won't be dissapointed believe me I love my Alpine Bow.... http://www.alpinearchery.com/ Quote Link to comment Share on other sites More sharing options...
Chrud Posted January 19, 2005 Report Share Posted January 19, 2005 Re: Alpine Archery Customer Service I have no experience with Alpine, but I will tell you I don't think anyone in archery can top Mathews' Customer Service. They are absolutly awesome! Quote Link to comment Share on other sites More sharing options...
dogdoc Posted January 19, 2005 Report Share Posted January 19, 2005 Re: Alpine Archery Customer Service now that is great customer service! Quote Link to comment Share on other sites More sharing options...
Rayzorp Posted January 19, 2005 Report Share Posted January 19, 2005 Re: Alpine Archery Customer Service Going to take a closer look at Legacy this weekend,, Quote Link to comment Share on other sites More sharing options...
tedicast Posted January 23, 2005 Author Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service Well...I just got through shoveling snow, and the wife and I walked down to the mail box. Inside was an envelope from Alpine Archery, with the shims, amd longer screws for my quiver. Not too bad. I talked to the guy Tuesday afternoon, and the pieces arrive on Saturday, from Idaho to Connecticut, free of charge. Great service!!! Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted January 23, 2005 Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service Way to go Alpine.....tedicast have you checked out the new 2005 models yet ??? They are awsome.. Quote Link to comment Share on other sites More sharing options...
tedicast Posted January 23, 2005 Author Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service [ QUOTE ] Way to go Alpine.....tedicast have you checked out the new 2005 models yet ??? They are awsome.. [/ QUOTE ] Yup VH... I checked out everything on their site. The Alpine Archery girl isn't too bad either!!!...lol Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted January 23, 2005 Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service I hear ya on the Alpine Girl...but I couldn't mention that little detail at the time....THE WIFE was standing over my shoulder....LOL... So what did ua think of the new design ( Denali ) ??? Quote Link to comment Share on other sites More sharing options...
tedicast Posted January 23, 2005 Author Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service It's definately sweet looking!!! The Denali bow isn't too shabby looking either!!! Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted January 23, 2005 Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service LOL....you're going to get into trouble....I can see it coming... Quote Link to comment Share on other sites More sharing options...
tedicast Posted January 23, 2005 Author Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service [ QUOTE ] LOL....you're going to get into trouble....I can see it coming... [/ QUOTE ] Me?...In trouble??,,,,,,no way!!!...lol. My wife has given up on me!!!...lol Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted January 23, 2005 Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service HAPPY BIRTHDAY tedicast and here is your B-Day present..... If you can handle it... Quote Link to comment Share on other sites More sharing options...
tedicast Posted January 23, 2005 Author Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service [ QUOTE ] HAPPY BIRTHDAY tedicast and here is your B-Day present..... If you can handle it... [/ QUOTE ] OK VH...now you might get me in trouble...LOL Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted January 23, 2005 Report Share Posted January 23, 2005 Re: Alpine Archery Customer Service Hhmmmm..seem to remember someone saying something along the lines of this last night.... [ QUOTE ] Me?...In trouble??,,,,,,no way!!!...lol. My wife has given up on me!!!...lol [/ QUOTE ] LOL....Happy birthday man...hope you have a great day and something special all lined up... Quote Link to comment Share on other sites More sharing options...
VtBowhunter Posted January 24, 2005 Report Share Posted January 24, 2005 Re: Alpine Archery Customer Service Well I was thinking of getting an Alpine Archery soft-loc quiver, now I know I will. Quote Link to comment Share on other sites More sharing options...
RyanH Posted January 25, 2005 Report Share Posted January 25, 2005 Re: Alpine Archery Customer Service Im glad to hear of ANOTHER good company to deal with! Sweet! Quote Link to comment Share on other sites More sharing options...
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