Alisha Posted June 27, 2008 Report Share Posted June 27, 2008 Just a bit ago, I moved my truck out of the driveway so that my Dad was able to get his truck out. As I'm backing out of the driveway, I hear water running again. I instantly feel sick. As I'm sitting there waiting for Dad to back out, I look at my back window and see the water running across the window like it has done previously. I call the dealership and talk to the supervisor in the service department and tell her my truck is leaking again. (The woman knows me by name.) She doesn't have anything available for today or tomorrow so she makes me an appointment first thing on Monday morning. For those of you that didn't see my thread about this before... this makes my THIRD trip to get this worked on. The first time they replaced my back window and all my carpet and the second time they replaced my 3rd brake light and readjusted the rear window, etc. I was without my truck for a couple days and was given a gas guzzling V8 dodge dakota as a rental. So, here I am in the same situation and puzzled as what to do. The truck is basically brand new.... '07 tacoma with less than 12,000 miles on it. Everything in the floorboard under the carpet has been wet three times now. My entire interior will have had come out three times.... and if anyone has experienced this, it is never the same after that. Nothing seems to fit as well as when it came from the factory. My question is, what are my rights on this? Does lemon law cover this or what should I do? Give the dealership one more time to fix it or what? Needless to say I'm NOT a very happy camper. Quote Link to comment Share on other sites More sharing options...
hutchies Posted June 27, 2008 Report Share Posted June 27, 2008 I would call customer service directly and tell them this is the 3rd time. Go beyond the dealership and see if they know what is going on. Quote Link to comment Share on other sites More sharing options...
Tominator Posted June 27, 2008 Report Share Posted June 27, 2008 I know Ohio has a lemon law, you might want to check into what WV has. Either that or give that big, burly, hairy fiance of yours a call and see if he'll straighten them out. Quote Link to comment Share on other sites More sharing options...
craig mack Posted June 27, 2008 Report Share Posted June 27, 2008 I would check on the whole lemon law thing. With your interior getting wet, I would suspect that some wireing harness's under the carpet got wet also which could cause future electrical problems. I would get rid of that truck as soon as I could. Water leaks are a nightmare!!!! Btw, if you get rid of it, you can always support me and Michigans economy and buy a Chrysler product. God knows we need the help. Good luck Quote Link to comment Share on other sites More sharing options...
NS whitetail Posted June 27, 2008 Report Share Posted June 27, 2008 I know Ohio has a lemon law, you might want to check into what WV has. Either that or give that big, burly, hairy fiance of yours a call and see if he'll straighten them out. :p:D:D, yup get justin on it Quote Link to comment Share on other sites More sharing options...
Alisha Posted June 27, 2008 Author Report Share Posted June 27, 2008 Hutchies - I took your advice and called customer service. They gave me a case number and told me that a representative would call me on Monday sometime to talk about the issue I'm having. So thanks for the good idea. Chris and Lewis - LOL! Justin might be rough and tough lookin, but he's really just a big 'ol teddy bear. Craig - My feelings are the same as yours with the electrical stuff. I'm just afraid that I will run into problems later on with the thing because of what is going on with it now. You just never know. Also, I've thought heavily on trading it, just gonna wait and see what happens with everything on Monday and if things don't suit me then I may be getting in touch with a lawyer that a family friend of ours has used concerning the lemon law in the past. Quote Link to comment Share on other sites More sharing options...
hutchies Posted June 27, 2008 Report Share Posted June 27, 2008 Good deal. Don't settle for having to do it over and over again. If customer service doesn't fix it tell them that you want to speak to their boss.............Keep climbing the ladder til you find the right person and it will get fixed. Quote Link to comment Share on other sites More sharing options...
Mirage Posted June 27, 2008 Report Share Posted June 27, 2008 Here is a little bit of info you should know before considering lemon law. You dont get back what you paid for the vehicle. You get back an estamated market value. So if you owe more then the truck is worth you could come out upside down. Now with that being said. I would give the dealer another try. By now they know you are mad. I dont think you will have future electrical problems from this as others had mentioned. Not like it was sitting under a lake. Why not try to work with the dealer instead of getting all lemon law crazy! I know you said this is the 3 time but was that because they had to order parts or what? What kind of truck is it? Quote Link to comment Share on other sites More sharing options...
craig mack Posted June 27, 2008 Report Share Posted June 27, 2008 Here is a little bit of info you should know before considering lemon law. You dont get back what you paid for the vehicle. You get back an estamated market value. So if you owe more then the truck is worth you could come out upside down. Now with that being said. I would give the dealer another try. By now they know you are mad. I dont think you will have future electrical problems from this as others had mentioned. Not like it was sitting under a lake. Why not try to work with the dealer instead of getting all lemon law crazy! I know you said this is the 3 time but was that because they had to order parts or what? What kind of truck is it? If I had to take my truck in 3 times for the same water leak, I would be beyond "lemon law crazy". Trucks arent cheap. Quote Link to comment Share on other sites More sharing options...
preacherman Posted June 27, 2008 Report Share Posted June 27, 2008 Good deal. Don't settle for having to do it over and over again. If customer service doesn't fix it tell them that you want to speak to their boss.............Keep climbing the ladder til you find the right person and it will get fixed. I couldn't agree more. We had a Jeep Grand Cherokee back a few years ago that had transmission problems at 38,000 miles. I took it to the dealership on a Thursday and they said, "Drive it until Monday! If something happens over the weekend, we will tow you in." I am thinking, this is crazy. So, I go home and bypass the dealership and call Chrysler and take me vehile to another place and get it fixed. Chrysler in turn calls the dealership that told me to drive it and got them pretty hot and heavy. A few hours later, the owner of the dealership calls my house and apologizes for what happened and begs me to forgive the dealership. He and I are good friends and I told him not to worry about it, it is fixed now and everything is good. About three weeks later a letter from Chrysler comes in the mail and when I opened it, I found a check to pay for my repairs. So, if you have too, go above the dealerships head. Your truck is still under warranty and should have been fixed and fixed right by now. Good luck. Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted June 27, 2008 Report Share Posted June 27, 2008 this whole deal is not real good. i'd say you have a lemon thing in the works. see what next week brings with the dealership and the state folks. at least your complaint is on file. toyota, and all other car makers, have "program vehicles". see if you can change for the same truck with one of these vehicles, rather than taking a hit on depreciation. toyota are normally great vehicles, so i really think you have something major here. Quote Link to comment Share on other sites More sharing options...
ricfirefighter Posted June 28, 2008 Report Share Posted June 28, 2008 i'm assuming you're still paying for it. if that is so go in and tell them you are upset and if they want to keep your bussiness make you a deal on a new one. Quote Link to comment Share on other sites More sharing options...
Alisha Posted June 28, 2008 Author Report Share Posted June 28, 2008 i'm assuming you're still paying for it. if that is so go in and tell them you are upset and if they want to keep your bussiness make you a deal on a new one. If I'm not happy with how things go on Monday then I may make this move. If they didn't want to work out a nice deal for me then I may mention lemon law or going to a lawyer. Dealerships are notorious for manipulating customers when buying vehicles/trading in, so I can play that game too. Time will tell! Quote Link to comment Share on other sites More sharing options...
Mirage Posted June 28, 2008 Report Share Posted June 28, 2008 If I had to take my truck in 3 times for the same water leak, I would be beyond "lemon law crazy". Trucks arent cheap. Yeah why dont you let us know how this works out with the lemon law and all.......I am not saying you dont have a right to be mad but. Of course you do but remeber the dealer didnt build the truck and you are getting mad at them they are trying to fix the problem. do you think they want you mad??? Of course not they want you to return and spend money with them. As for taking it to a outside repair shop I WOULD not do that!! Quote Link to comment Share on other sites More sharing options...
Alisha Posted June 28, 2008 Author Report Share Posted June 28, 2008 Yeah why dont you let us know how this works out with the lemon law and all.......I am not saying you dont have a right to be mad but. Of course you do but remeber the dealer didnt build the truck and you are getting mad at them they are trying to fix the problem. do you think they want you mad??? Of course not they want you to return and spend money with them. As for taking it to a outside repair shop I WOULD not do that!! I'm taking your post as if you are talking to me.... even though you quoted craig. First of all I am not mad at the dealership. They have been very helpful and understanding. It's not like they cop an attitude with me when I go in there, and I don't do that to them either. Getting mad at them will do nothing but make things harder on myself. I have a good relationship with this dealership and don't want to ruin it. With that in consideration though, I won't be taken advantage of either. As far as taking it to an outside repair shop, I don't see anywhere in this thread where it's mentioned about taking a vehicle to another repair shop, unless you are referring to preacherman's post. Also, for those wondering, I am still paying on the truck.. but according to kbb.com, the truck is worth several thousand more than I owe on it. Quote Link to comment Share on other sites More sharing options...
Mirage Posted June 28, 2008 Report Share Posted June 28, 2008 Well yes i am talking to you. This is your post. And as mentioned in this post by preacherman he was talking about another shop. I agree and would not want you taking advantage of. It did not sound like you had a good relationship with the dealer at all. But now you do and thats great because ultimately they are the ones who are going to help you. It does stink about your truck. whatr kind of truck is it and is it still under warranty or out. was it ever in an accident? Im tring to help you if I can with some inside info from a dealers veiw. Quote Link to comment Share on other sites More sharing options...
Alisha Posted June 28, 2008 Author Report Share Posted June 28, 2008 whatr kind of truck is it and is it still under warranty or out. was it ever in an accident? Im tring to help you if I can with some inside info from a dealers veiw. As stated in my original post, I mentioned that the truck is a 2007 Toyota Tacoma that has less than 12,000 miles on it. It has never been in a wreck, I bought it brand new, and it has been babied since day one. Quote Link to comment Share on other sites More sharing options...
Mirage Posted June 28, 2008 Report Share Posted June 28, 2008 regular cab or extended cab? where does the water appear to be leaking from to you?or is it not apparent just when it is sat over night? is it parked on a incline? I am going to do a bulletin search and see if i can find any tech bulletins Quote Link to comment Share on other sites More sharing options...
Mirage Posted June 28, 2008 Report Share Posted June 28, 2008 There is an updated weatherstrip for the side doors that could be leaking here are the part numbers but I am undure what kind of truck you have. No other bulletins found at this time but this could be your problem here. But it sounds like the rear glass is not sealed properly. In most cases that is sublet by the dealer. Ask if you rear glass was replaced and if so was it a factory or aftermarket glass Quote Link to comment Share on other sites More sharing options...
Alisha Posted June 28, 2008 Author Report Share Posted June 28, 2008 regular cab or extended cab? where does the water appear to be leaking from to you?or is it not apparent just when it is sat over night? is it parked on a incline? I am going to do a bulletin search and see if i can find any tech bulletins Regular cab. The truck is parked in our driveway on an incline. The water is there immediately after it rains. Water lays in the window sill where the sliding back glass slides open and rolls back and forth when you go around curves, spilling down the front of the interior panels onto the carpet. The rear window and 3rd brake light assembly have been replaced, and the rear window was taken out again to make sure no drainage holes were blocked with sealant. The dealership said the only way they could get it to leak was to jack the truck up in the front end and a bit higher on the passenger side. They said they were concerned with how my truck was parked in the driveway..... but the fact of the matter is, I should be able to park it upside down in my driveway and it not leak. Thanks for trying to help! If you have anymore questions, I'll try my best to answer them. Quote Link to comment Share on other sites More sharing options...
preacherman Posted June 28, 2008 Report Share Posted June 28, 2008 And as mentioned in this post by preacherman he was talking about another shop. And in my post, I never mentioned her taking her vehicle to another shop. Just what I did to get mine fixed because of no service from my dealership. My point was to contact the maker of the vehicle if the dealer won't fix the problem. Quote Link to comment Share on other sites More sharing options...
Mirage Posted July 1, 2008 Report Share Posted July 1, 2008 Sorry about the slow responce I was out this weekend at my lease hanging stands. This is a silly question but how much of an incline is your trucked parked on? You are 100% right it should not leak no matter the angle. Does it leak if parked 180 degrees on the incline. Perhaps the drain holes are overwhelmed with the amount of water from being on an angle "bad design" is what i am thinking now. Normaly when a dealer replaces a window it is subcontracted to a window installer. The techs in the shop dont usaly do this. But some do not many. I would have to see how the window is set up i ahvnt seen a drain on a slide window. Sounds like they are going to have to get the manufacturer engineers to look at and resolve this issue. I would make this recomondation to the dealer:) Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted July 1, 2008 Report Share Posted July 1, 2008 Think you have given the dealership fair opportunity to resolve the problem, think there is an issue in whether or not they are capable of fixing it. If it is not fixed right this time around, would work your way up the ladder at customer service as suggested, if that does not work then maybe pursue the lemon law. Quote Link to comment Share on other sites More sharing options...
aksheephuntress Posted July 1, 2008 Report Share Posted July 1, 2008 ...I have been intruiged by this problem you are having with your truck, Alisha, ever since you posted about this in your 1st thread a couple of months ago... - I am not sure if it is the curious, determined, trouble-shooting instinct I have...or just my sometimes naive,simplistic thinking... -but- I think Mirage is really on to something, as to the leak origion... -I agree totally with you...-your truck should be able to be parked at any particular grade or angle...and not leak... -If I were you...I would take a break from setting up or taking your truck to any more repair appointments ; or wrestling with the frustrating , disjointed flow-chart of accountability with the dealership-(and the dealership is ultimately the representive of the manufacturer...and any productive, timely revelations by the manufacturer on this matter,IMHO, might not happen any time soon....)- -Take 1 week to set up an experiment...(this just might be fun......or , at least comic relief for your sanity...)... -:NOTE- I understand that under usual "warranty wordage":rolleyes:- undertaking "work", or "troubleshooting" on your own, might risk deeming your warranty null and void...-but, as you know... 1.this is no USUAL circumstance... 2. it's not like you're going to start delving into the engine, or transmission, or engage in some other invasive tinkering with this vehicle... 3.-You obviously really like this vehicle, and its performance otherwise...you don't have a real wish to trade it out, or get rid of it...right? 4.-with all that has transpired for your truck with this specific problem -all your time, effort, and money spent (i.e.- rental truck gas expense, trips to and from the dealership, the phone calls , etc- and the headache and hassle...) 5.-PLUS....the HISTORY this truck now has had , as will always be on file-(which would, I think, affect its re-sale value...) : I would take 1 week to do an experiment to find exactly where and how it's leaking...and just fix it yourself....(I have an intuitive feeling it just might be a very isolated, fixable, cheap fix...without taking away from the looks of the vehicle, or the mechanics of the back window..) SO...1.-You want to keep this truck... 2.-The only problem has been this annoying, chronic, mysterious (and hence) damaging leak... 3.- The dealership people have proven to be genuine in their customer service MANNER...yet- the ball is being dropped, dramatically, in the "pin point and eliminate the problem" department... 4.-Something in your last post really stood out to me..you indicated that the dealership said "the only way they could get it to leak, was to jack the truck up in the front end and a bit higher on the passenger side"...- WOW!...How could that mechanic/ tech/whoever they are...discover something that far, sign for the truck to be returned to you without fixing it...and live with himself!?!- seems like that that discovery may point to the the key to fixing it...and might not be that complicated... -The water might collect in the window sill...-but it doesn't leak into the interior, down the panels, unless- a. the truck is elevated (immediately?...or over time?) or b.you are driving it around curves....(-either direction?) -Also...Did the dealership say in what method they used to get it to "leak"??...-did they just pour water down the back window? 5.-I would set up an experiment , and watch for yourself, how the water pools there...-I don't understand how it would "pool"...or, why that design would be there in the first place...why not a piece of rubber weatherstripping along the bottom of the window,slightly curved and thicker along one end, so water would simply shed, at any angle,on down between the cab and bed of the truck...? (I know you might have already wondered that...-just questioning aloud, here...-plus...I realise I am comparing it to my Dodge Ram back sliding window design..and your truck may have a completely different set-up...) 6....I would either determine what you need to affix a piece of weatherstripping on the underside of that back window, and do it yourself...-or, take it to a custom glass person (NOT affiliated with the dealership)... and pay $200, or whatever it takes , to just fix it...and then you would be DONE with it, and end -of -headache, end-of-hassle... 7.-Then, take the steps, on your own time-frame, to possibly seek reimbursement for that, from the dealership.. -You at that point, I would think , have some grounds to do that (showing you had exhausted your efforts with trying to get results from the dealership). 1. Even if it takes a long time for a reimbursement authorization from the dealership- it is while you have a dry truck.. 2. If you don't get reimbursed...-you're out a little $- but your frustrations are finally over- - Again, my opinion is that the dealership will end up costing you much, much, more time and $ at this point, if you continue to rely on them (even pursuing up the ladder) to fix the problem.... -Also, Alisha.....for some reason, I feel prompted to suggest for you to pm LEO about this, and ask him his thoughts on this...-I think he just might be able to solve this for you.... -There has just got to be a solution out there for you!... -Kathleen Quote Link to comment Share on other sites More sharing options...
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