kyarcher Posted December 17, 2008 Report Share Posted December 17, 2008 (edited) I bought a CVA 209 Multi capper last week and the thing doesn't work right. I emailed CVA about the problem and here's their response. Remember this is a $11 item. My email to them: From: [email protected]] Sent: Tuesday, December 16, 2008 10:11 PM To: [email protected] Subject: 209 Muti Capper I bought a new capper about a week ago and it does not work correctly. I am using Winchester W209 primers and the capper tool will not let the primers slide into the storage part. I realize that this is only a $11 investment but I would have to drive 40 miles to return it back to the store I bought it at. Thanks, Bobby Their Response: You will need to send it to CVA Repair ,5988 Peachtree Corners East, Norcross, GA 30071 include your name, address , daytime phone number and a note telling why you have sent this to us. There is a printable repair from our web site at this link: http://www.cva.com/pdfs/CVA_Repair_Form.pdf My reply to them: Sure I will be glad to spend $3-4 dollars for return shipping on $11.00 item. I now see just what true customer service your company offers. Hope my new Accura never needs any service. You have a good day now and don't worry about your consumers. Edited December 17, 2008 by kyarcher Quote Link to comment Share on other sites More sharing options...
okiedog Posted December 17, 2008 Report Share Posted December 17, 2008 Did you try returning it to the place of purchase? Quote Link to comment Share on other sites More sharing options...
Gator Posted December 17, 2008 Report Share Posted December 17, 2008 Um, kinda sounds like the norm when sending something in for repair, even when under warranty. Quote Link to comment Share on other sites More sharing options...
kyarcher Posted December 17, 2008 Author Report Share Posted December 17, 2008 Did you try returning it to the place of purchase? Its about 40 miles away. Quote Link to comment Share on other sites More sharing options...
kyarcher Posted December 17, 2008 Author Report Share Posted December 17, 2008 Um, kinda sounds like the norm when sending something in for repair, even when under warranty. Thats the problem. Seems like most companies in the US have little to no customer service anymore. Quote Link to comment Share on other sites More sharing options...
stcif Posted December 20, 2008 Report Share Posted December 20, 2008 Three years ago I bought a Knight Revolution 50 cal muzzleloader. I shot it about 6 or 7 times and then it wouldn't fire the primer. My buddy bought the same gun at the same time I did except his was a stainless model. His shot fine but the trap door thing broke apart next to the trigger assembly. We were pretty bummed on the quality of these guns. I contacted Knight as this was during muzzleloader season. Basically the firing pin wasn't striking the primer hard enough. Knight's reply to me was to back out the breech plug a couple turns that will solve the clearance issue and make the gun fire. I couldn't believe it. I asked them to send me a knew trigger assembly as that was obviously a factory defect. They said I needed to pay $70.00. I couldn't believe that either. They did say they would refund my $70.00 once they received their defective trigger assembly back. I thought about a couple things here. First off Knight had no faith I would return the part. Guess this day and age I can't blame them. Secondly, why would I even want to keep the trigger that is defective?? I will never again buy a Knight product. I am not intentionally bashing a product, just stating facts. I also have to constatntly battle with rust on this gun. Customer service is everything to me. The first day I hunted with it, at the end of the day I went to fire it so I didn't bring it home loaded and it wouldn't fire. As I posted the other day, I had all sorts of problems with water getting the powder wet hunting a few days ago.. Oh well. Quote Link to comment Share on other sites More sharing options...
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