oneshot Posted December 23, 2008 Report Share Posted December 23, 2008 Well I tried this decoy out in the field the other night and it was pretty windy (15 mph with 25 mph gusts on occasion). I was a little disappointed when the tail blew off. I hadn't started calling yet so I snuck out and put it back on. After 5 mins. into calling the tail fell off again so I just continued to call with no results. Upon further inspection I found that the rubber stopper that is designed to snap into the hole and keep the tail in place was to small to hold the tail in. I figured no big deal, I'll call Flambeau and they will take care of it. WRONG! After being given 2 numbers to call and being on hold for 20 mins. I was told I had to pay the shipping and they would look at it to see if something was wrong with it, if so they would send another one. I told the woman you've got to be kidding me. You want me to pay shipping for a defective part and wait for you to determine if it's defective. I told her I'll buy a rubber plug and fix it myself. Although it seems to be a well made decoy I am totally disgusted with Flambeaus customer service practice. I will be very careful of anything I may consider buying with the Flambeau name again. My rating of Flambeaus customer service gets a -3. Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted December 23, 2008 Report Share Posted December 23, 2008 That is a good looking decoy. If you bought it from cabelas, might try calling them. Shame flambeau or the rep you talked to was not more helpful. Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted December 24, 2008 Report Share Posted December 24, 2008 poor customer service like that really surprises me. the sure have more to lose than you do. Quote Link to comment Share on other sites More sharing options...
oneshot Posted December 24, 2008 Author Report Share Posted December 24, 2008 Yeah, I was shocked at Flambeaus attitude about this. When I saw they weren't going to do anything I said I would post their policies in some of the hunting forums and she said that was up to me, she didn't care. Being my business is nuisance wildlife control and I am a hunter this is the first time I've had a company take this attitude in backing their defective product. I'm so ticked about this I may call them again just to complain to someone possibly higher up. Quote Link to comment Share on other sites More sharing options...
bluelund79 Posted December 30, 2008 Report Share Posted December 30, 2008 Sounds like you definitely weren't satisfied. I would have taken her name or customer service number and asked for the supervisor. You'd be surprised at what they can or will actually do for you. Nothing is better for business than word of mouth, and bad press never helps anybody except politicians and celebrities. Hope I never have problems with my flambeu duck dekes...I'd definitely call back and speak to the supervisor. Good luck and let us know if/when this gets resolved. Quote Link to comment Share on other sites More sharing options...
Jorden Posted December 30, 2008 Report Share Posted December 30, 2008 If you did buy it from cabelas, I would call them...they are awesome at replacing defective products no questions asked...I always try to buy stuff from cabelas rather than other retail places or companies themselves just bacause dealing with cabelas is much better than other companies Quote Link to comment Share on other sites More sharing options...
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