Strut10 Posted August 16, 2009 Report Share Posted August 16, 2009 I'm sort of finishing up the assembly on a Sportsman's Guide Guide Gear 20' Deluxe ladder stand. I say "sort of" finishing up, because I have no idea exactly how the dumb thing is supposed to go. The directions are for the assembly of a stand that is very similar.....but not exactly like what came in the box. What I have put together appears to be a working, structurally sound stand. However.....I have 2 pairs of bars (one set about 18" long, the other set around 40" long) that are not in the directions and seem to not have a home. Two of the bolts I had left are too long for where they (apparently) need to go. This whole thing is a cluster****. I've bought and assembled many, many treestands.......many of them from Sportsman's Guide. Never, EVER had any problems like this. Quote Link to comment Share on other sites More sharing options...
BearClaw Posted August 17, 2009 Report Share Posted August 17, 2009 I'd give them a call and see how their customer service dept. does. I have one of their mini-ladders and I love it. Solid and it was easy to put up! Quote Link to comment Share on other sites More sharing options...
GWSmith Posted August 17, 2009 Report Share Posted August 17, 2009 (edited) Is this a single or two person ladderstand? Here's the 20 single: Just thought of something I remember from putting my stands together. The longer bolts went through the places where there was more than 2 sections of stand attaching together...like where you railing swivels;) I have the Guide Gear two person stand in the garage I can take pics of for you if you need them;) Edited August 17, 2009 by GWSmith Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted August 17, 2009 Report Share Posted August 17, 2009 Think I would call them or email them Don. Are the extra pieces maybe stabilizer bars? Sounds like they could be. Quote Link to comment Share on other sites More sharing options...
Strut10 Posted August 17, 2009 Author Report Share Posted August 17, 2009 Thanks, GW. But it's a 1 person stand. I think (between me and Uncle John.....he got one, too.) we've got these things figured out............sort of. But the bottom line is: A: How are we sure that they're together right when the instructions are not for the pieces that came in the box?? and...... B: The picture of the stand in the catalog and on the website is not what comes in the box. What happens if we put these things up and there's a failure?? Who's liable?? There'll be a call to SG customer service in the very near future. Quote Link to comment Share on other sites More sharing options...
GWSmith Posted August 17, 2009 Report Share Posted August 17, 2009 Your welcome...SG's customer service has always treated me well in the past I hope they do the same for you! Quote Link to comment Share on other sites More sharing options...
Strut10 Posted August 19, 2009 Author Report Share Posted August 19, 2009 Called customer service last night. Gal was real helpful. Put me on hold for about 10 minutes. She went to some guy in their products dept. Evidently mine was not the first call on the matter. I guess he went to putting one of the stands together as we spoke. He was to figure out how it was supposed to go then call me (and all the other concerned customers) back tonight. Phone ain't rang yet. Quote Link to comment Share on other sites More sharing options...
GWSmith Posted August 19, 2009 Report Share Posted August 19, 2009 That's Lame...I hope they make it right and quickly. I'd be talking to the Boss tommorrow and raise it over the hold time on the phone too! Quote Link to comment Share on other sites More sharing options...
snapper Posted August 20, 2009 Report Share Posted August 20, 2009 I guess he went to putting one of the stands together as we spoke. He was to figure out how it was supposed to go And just how sure are you that HE knows what he's doing? What makes him an expert...if he has the "correct" directions...wouldn't it be more helpful to email them to you or send a copy? BTW, if I'm invited out to hunt this year...I don't want that stand...lol Quote Link to comment Share on other sites More sharing options...
VermontHunter Posted August 20, 2009 Report Share Posted August 20, 2009 BTW, if I'm invited out to hunt this year...I don't want that stand...lol Now that's too funny .. lol I wonder if that guy knows how many MAGNUMS Don has in his possession .. lol Quote Link to comment Share on other sites More sharing options...
hungry hunter Posted August 20, 2009 Report Share Posted August 20, 2009 I got several of their stands, I do believe those EXTRA peices are vertical supports. They have always treated me great. Good luck!! Quote Link to comment Share on other sites More sharing options...
redkneck Posted August 22, 2009 Report Share Posted August 22, 2009 What, am I the only person that always has parts left over? Just show me the picture on the box! Quote Link to comment Share on other sites More sharing options...
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