Michiganbowhunter_SQ2 Posted September 23, 2009 Report Share Posted September 23, 2009 OK, so not upset as in throwing a fit or arguing, more like annoyed upset. Here is the story: I bought an iphone back in early July, with it I bought a case (I'll leave the name out for now). About two weeks later, a part of the case broke, a little plastic piece. It wasn't a huge deal, but having paid $30 for it, and having it break as easily as it did, I was a bit upset. I emailed the company about it, and honestly, all I asked them was if I would be able to buy just the part that I needed (the case was a two piece case and the bottom part is what broke). They asked for pictures, which I provided, and they said they would send me one free of charge. Not what I expected, but I wasn't going to argue with them. So I give the guy my address and I wait...and wait, and wait. August 12th is when he said he placed the order. I waited 3 weeks, and it never showed, so I sent him another email asking if it had shipped or anything. A few days later he got back to me and said he didn't know what happened, but that he placed another order for me, and that it might take a few days to ship since they were waiting for a new shipment to come in. This was 2 weeks ago, so it has been over a month since he first said he was sending me one. What do you guys think? should I keep pursuing this? or just let it go since they were sending it to me for free? Quote Link to comment Share on other sites More sharing options...
Doe-ee Posted September 23, 2009 Report Share Posted September 23, 2009 They aren't giving you anything for free. They have your $30 bucks and you don't have the product you paid for. THEY are the ones who should be feeling that they're doing something wrong. Not you. Quote Link to comment Share on other sites More sharing options...
ruttinbuc Posted September 23, 2009 Report Share Posted September 23, 2009 I'd be on it for as long as it takes to get satisfaction. Especially after the guy told you he took care of it. I just went through something similar and it took since February to get it resolved. It is on the delivery truck as we speak. Keep after it! A matter of principle Quote Link to comment Share on other sites More sharing options...
Adjam5 Posted September 23, 2009 Report Share Posted September 23, 2009 Go back to the store you bought it from. See if they will be any better help since they were the direct point of sale. Most cell accessories are cheaply made and command a high price. I'd be a bit POed myself. Get names when you speak to people on the phone. Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted September 23, 2009 Report Share Posted September 23, 2009 I'd be on it for as long as it takes to get satisfaction. Especially after the guy told you he took care of it. I just went through something similar and it took since February to get it resolved. It is on the delivery truck as we speak. Keep after it! A matter of principle Yep, Mike nailed it. He said they were going to fixt the situation, stay on them til they do. Might also be worth a call to the company to see what is going on. Quote Link to comment Share on other sites More sharing options...
joeaveragehunter Posted September 23, 2009 Report Share Posted September 23, 2009 It is a classic tactic for you to just leave it alone so they don't have to honor their product. Don't let them off the hook. Be polite but stay after them. Quote Link to comment Share on other sites More sharing options...
Buckslayer Posted September 23, 2009 Report Share Posted September 23, 2009 I'd keep after it too. I'm stingy and have high expectations for customer service, I'd try to talk with the most important person I could when I called and politely explain the trouble you've been having. Quote Link to comment Share on other sites More sharing options...
GWSmith Posted September 23, 2009 Report Share Posted September 23, 2009 I would answer you but I have not read your post because the Banner ad on the right is covering your typing. Your Sig is too long;) Quote Link to comment Share on other sites More sharing options...
redkneck Posted September 23, 2009 Report Share Posted September 23, 2009 I would answer you but I have not read your post because the Banner ad on the right is covering your typing. Your Sig is too long;) +1 Quote Link to comment Share on other sites More sharing options...
Michiganbowhunter_SQ2 Posted September 23, 2009 Author Report Share Posted September 23, 2009 (edited) I would answer you but I have not read your post because the Banner ad on the right is covering your typing. Your Sig is too long;) Hmm, seems to be alright on my screen EDIT: I got rid of the bottom part...any better? Oh, and BTW, I ended up emailing the guy again, still waiting for a response. If I don't hear anything I'll give them a call. Edited September 23, 2009 by Michiganbowhunter_SQ2 Quote Link to comment Share on other sites More sharing options...
GWSmith Posted September 23, 2009 Report Share Posted September 23, 2009 (edited) Yeah thats better... Definitely go after it until you get what you have already paid for;) I'd start sending an Email every couple of days to let them know it has not arrived yet. Dont forget to "use the words of his promise to send you a new one" in the Email in quotes! I recently got the Samsung Eternity and went to a local ATT store to get a clear plastic case for it. It worked great while I was in the store. By the time I got home it was making the phone freak out! It was pressing on the touch screen. I took it back 3 days later with the receipt and returned it. Ended up getting the rubber skin protector instead. Edited September 23, 2009 by GWSmith Quote Link to comment Share on other sites More sharing options...
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