BuckNrut Posted January 19, 2010 Report Share Posted January 19, 2010 My wife went to the mall (mistake #1) and picked up a phone for my son to use. T-Mobile was running a promotion for a free phone with a free 14-day trial. She figured she would just return the phone on the 14th day (mistake #2). So on day 14 she takes the phone back (had to go back a second time 'cause she forgot the charge cord - mistake #3) and they start giving her the run-around. The service rep told her she couldn't turn in the phone 'cause the supervisor wasn't there??? Later that day she goes back, leaves the phone on the counter and walks out (mistake #4). We get a call from the manager acknowledging the returned phone, but asking that my wife call the store back to confirm. She calls back, and the manager tells her in order to cancel she would have to go back to the store, and use the phone that was issued to her to make the cancellation. Nothing on the invoice or other paperwork states this "requirement". The two get in a heated discussion and hang up on each other. Now, today we get a "bill" in the mail for two months of phone usage that for a phone we don't have, don't want, and returned on time according to the agreement THEY wrote. Of course, we are not going to give them a single penny, but I was just wondering, how many other people here have had bad experiences with T-Mobile? Quote Link to comment Share on other sites More sharing options...
Newarcher Posted January 19, 2010 Report Share Posted January 19, 2010 I've had nothing but great experience with T-mobile. Maybe you wrote the post incompletely. Did your wife intend--when she was buying the phone--to return it after 14 days regardless of whether she liked the phone/service? New Quote Link to comment Share on other sites More sharing options...
BuckNrut Posted January 19, 2010 Author Report Share Posted January 19, 2010 You are correct New... Don't like it when she does stuff like this - always leads to a big head ache, and unproductive use of my time... probably why she didn't check with me first, knowing what I would say.:hammer1: Quote Link to comment Share on other sites More sharing options...
Diamond Archer 01 Posted January 19, 2010 Report Share Posted January 19, 2010 Sorry to hear about the bad experience. Quote Link to comment Share on other sites More sharing options...
camoman1 Posted January 19, 2010 Report Share Posted January 19, 2010 Hmm...I dont know exactly what their offer was, but they may have offered a 14 day trial for the phone....not necessarily the service. But if it was for the service and they are not honoring their offer, thats pretty crummy of them. Quote Link to comment Share on other sites More sharing options...
BuckNrut Posted January 20, 2010 Author Report Share Posted January 20, 2010 The offer was for both. I'll try my luck with their customer service tomorrow - hopefully we can get resolution. School starts up next week and I'd like to get this all behind me. Quote Link to comment Share on other sites More sharing options...
joeaveragehunter Posted January 20, 2010 Report Share Posted January 20, 2010 Sounds ridiculous, but when I called them with a question, customer care interrupted me to tell me I am a valued customer and they cut the cost of my plan in half. I think the fact that those stores are driven by sales may explain the way they behaved. I would try to call customer care and file a complaint against the manager. Quote Link to comment Share on other sites More sharing options...
Doe-ee Posted January 20, 2010 Report Share Posted January 20, 2010 That was a very dishonest thing for your wife to do, but, of course, the company doesn't know that. That however doesn't excuse the dishonesty of using the company and their product, like she did. Enough said about that. :yes: There seems to be more and more of these types of offers around, that are in a sense, a scam. I just got out from under a similar scam, where I had been charged money to my credit card for the last year almost, and I didn't notice it until a couple of weeks ago. The sad part is, that if you don't get on top of it, real quick, and get it settled, it could ruin your credit rating. Quote Link to comment Share on other sites More sharing options...
buckee Posted January 20, 2010 Report Share Posted January 20, 2010 That was a very dishonest thing for your wife to do, but, of course, the company doesn't know that. That however doesn't excuse the dishonesty of using the company and their product, like she did. Enough said about that. :yes: There seems to be more and more of these types of offers around, that are in a sense, a scam. I just got out from under a similar scam, where I had been charged money to my credit card for the last year almost, and I didn't notice it until a couple of weeks ago. The sad part is, that if you don't get on top of it, real quick, and get it settled, it could ruin your credit rating. My wife didn't make this post...I did. I forgot to sign her out, and me in. Sorry about that honey...LOL:) Quote Link to comment Share on other sites More sharing options...
BuckNrut Posted January 20, 2010 Author Report Share Posted January 20, 2010 That was a very dishonest thing for your wife to do.... That settles it! I'm going to invent a potion that will make your spouse do and say everything you expect them to.:stupid: No problem Buckee. I appreciate everyone's honesty and input in this thread. I'll report back as soon as I have more information. I believe my wife needs to be involved in contacting customer care. Stay tuned... Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted January 21, 2010 Report Share Posted January 21, 2010 i see dishonesty on both sides. what ever is written down is what the end result will be. Quote Link to comment Share on other sites More sharing options...
rockadj27 Posted January 21, 2010 Report Share Posted January 21, 2010 (edited) Sorry to hear about your bad experience. Just curious, was it at Greece Ridge or Eastview Mall? I actually lived in Rochester, NY from 1997-2003. I knew I forgot one...Marketplace Mall in Henrietta. Edited January 21, 2010 by rockadj27 Forgot a location Quote Link to comment Share on other sites More sharing options...
Newarcher Posted January 21, 2010 Report Share Posted January 21, 2010 I gotcha...if only wives would listen. Well, at lest you have a good teachable moment to go back to next time she wants to do something like this. I won't call it dishonest because it is within the terms of their agreeement but I would say that if you are going to do deals like this you gotta have some idea that you are going to give them a shot. Having said that, I would be very very very very very very very very very very very very very (and did I say very?) careful. I would get every conversation in writing, write down dates, times, names, etc. I would get the ultimate decision in writing. I have seen these come back on credit reports later because some bozo loads up a wrong backup, etc. Keep in mind that the local shops/kiosks are the commission people so you will want to call the 1-800 number and talk to them. They should be able to get you straightened out. Good luck...perhaps you could keep track of your time spent cleaning this up and make the wife rub your feet or back for the same length of time to make up for it! My wife used to be a fool for the free book or free hose deals where you automatically get signed up for monthly automatic shipments. Talk about a pain in the rear! New Quote Link to comment Share on other sites More sharing options...
Hoosierbuck Posted January 21, 2010 Report Share Posted January 21, 2010 My only experience with T-Mobile has been very nice. Of course that only entails gazing upon their spokesperson-Catherine Zeta Jones. She's purty. HB Quote Link to comment Share on other sites More sharing options...
BuckNrut Posted January 21, 2010 Author Report Share Posted January 21, 2010 Today's update... First, great comments on the thread guys & gals.... New information I learned today in regards to the dishonesty issue... As we were calling customer care today I was confused by the fact that there were TWO (2) phones on the bill! That's right, the wife told me about the phone she got for my son, but somehow forgot to mention she got one for herself as well!!!! I guess that explains the "two months" worth of bills in question.:bang: So we call the 800 CUSTOMER CARE people. They were very nice, understaning people, who are sincere about resolving our concerns. Customer Care verified that we did return the phone(s) on time, and we do not have to call from the cell phone(s) to cancel. We were told NOT to pay the bill! They explained that the sales rep can, and should contact them to resolve the issue. The sales rep can make the call and does not need a managers knowledge or approval. Oh, and the phone call was recorded for the record. So back to the mall (Market Place Mall in Henrietta, NY) we go.... The (same) rep was there. He refused to cooperate in any way. I was amazed at this kid's boldness, even when informed that we had contacted headquarters, and that they wanted to speak with him (the sales rep).... We get back home and call Customer Care again. They were equally suprized by the sales rep's actions. CC is asking us to go back tomorrow, and demand that the rep, or whoever is on duty to contact them. Further, CC asked us to call back with the rep's ID Badge number - we already gave CC the rep's name. Stay tuned folks! I sence a banning on the horizon.:ban: Quote Link to comment Share on other sites More sharing options...
BuckNrut Posted January 22, 2010 Author Report Share Posted January 22, 2010 I think the situation is as resolved as it's going to get. There was a different sales rep at the counter. Rather than be defiant, she just didn't give a hoot. This girl was more interested in playing games on her computer (some version of packman) and talking on her own phone (using a head set) than in working with customers. Anyway, we got to use T-Mobil's phone (rep wouldn't do her job) and we got the phones cancelled. We will have to pay for time used on the phones, so I'm getting out of this deal for around $70. It could have been worse. The T-Mobile people at the customer care place were decent, but the local retailers were such jerks, I'll never do business with them, and I will never reccommend them to anyone else. Quote Link to comment Share on other sites More sharing options...
Newarcher Posted January 22, 2010 Report Share Posted January 22, 2010 I think the situation is as resolved as it's going to get. There was a different sales rep at the counter. Rather than be defiant, she just didn't give a hoot. This girl was more interested in playing games on her computer (some version of packman) and talking on her own phone (using a head set) than in working with customers. Anyway, we got to use T-Mobil's phone (rep wouldn't do her job) and we got the phones cancelled. We will have to pay for time used on the phones, so I'm getting out of this deal for around $70. It could have been worse. The T-Mobile people at the customer care place were decent, but the local retailers were such jerks, I'll never do business with them, and I will never reccommend them to anyone else. See I am just vindictive enough to go after that pbody dude for being a jerk....I would find out the name of the VP of Marketing for the entire company and send a letter addressed to him / her through the contact information for investor services. They will forward the information to the Marketing VP. If you knew the industry costs per new customer just to get a new customer, you would understand why this is so important to T-mobile. But it sounds like you got it resolved. Keep a good file on this for years to come with all the documentation and check your credit report yearly. New Quote Link to comment Share on other sites More sharing options...
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