texastrophies Posted April 8, 2010 Report Share Posted April 8, 2010 Last year I bought a used 80 mm spotting scope with a 20-60 zoom eye piece. The scope was nice, but it just wasn't near as clear as my binoculars are. I have heard good things about their warranty work, but was not really expecting anything on this because I was at least the second owner. About a month ago, I called up the service department, told them my problem, they said to send it end and they would take a look at it and get me an estimate on it. I shipped it out on March 10th. I knew through UPS that they had received it. Time passed with no word from them, then on April 1st I got an email that said they were shipping it back to me and I should have it on the 8th. It just showed up. The paper work said they did an internal cleaning and inspection on the scope and did an internal cleaning and inspection on the eyepiece and replaced the eyecup and cover. At the bottom of the page was a big NO CHARGE. I put it together and went outside, now it is very clear, just like my binos. I am definitely a Swaro. fan now. Thank you. Got my spotting scope in like new condition just for the cost of me shipping it to them. Hard to beat that, especially since I wasn't the first owner of it. BTW, if any of you happened to watch the show On Your Own Adventures on the Outdoor Channel last year, and saw the host looking through a spotting scope. That is the one I bought. He sold it when Leupold started sponsoring his show. My spotting scope has been on TV. Quote Link to comment Share on other sites More sharing options...
dbHunterNY Posted April 9, 2010 Report Share Posted April 9, 2010 it's amazing how much better you can see when looking through one of those compared to something different. it's worth the money for sure, but most can't justify paying that much. that's cool to know the service is that good. Quote Link to comment Share on other sites More sharing options...
Wobbly_Alaska Posted April 9, 2010 Report Share Posted April 9, 2010 good to hear they treated you good... for the money you pay for it.. they should replace them if you THINK they might not be clear.. Quote Link to comment Share on other sites More sharing options...
doubleA Posted April 9, 2010 Report Share Posted April 9, 2010 Great to hear they did you right. I had the reticle die on a 1.5x6x42 Profesional Hunter, I called the place in Rhode Island and they gave be an address. It was repaired and returned in 7 days. Great customer service. I dont see myself selling out to use a Leupold spotter. I often see the the Swarovski name blurred out in hunting shows. Quote Link to comment Share on other sites More sharing options...
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