Killer deal


92xj

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I never received an email confirming my purchase, so I logged on to cabelas and entered my order #. "We could not match the information you entered with our records" is the message I received. Then I checked my bank account and the money has been debited from Cabela's. Getting ready to call customer service. Maybe this WAS too good to be true. Stay tuned..........

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I never received an email confirming my purchase, so I logged on to cabelas and entered my order #. "We could not match the information you entered with our records" is the message I received. Then I checked my bank account and the money has been debited from Cabela's. Getting ready to call customer service. Maybe this WAS too good to be true. Stay tuned..........

What did you learn?

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What did you learn?

They "lost" my order. I gave them my current address, and past 2 addresses, plus the order number, time and amount. It's like I didn't exist. The amount posted to my bank account as "pending" and then disappeared the next day. I didn't just order the $9.99 jacket either, but also 2 Under Armour jackets. Very frustrating. I even scanned the receipt I printed and emailed it to customer service. They said since the order didn't go through, they could do a re-order, but the jacket was mispriced and I would have to pay the current $19.99 and that it was now on backorder. I told them not to bother, I'd buy from Bass Pro. I don't think I'll be giving Cabela's any business in the near future. Customer service was abysmal!

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I went to cabelas website and on the bottom it has a place where you click to track your order. You put in the order number they gave you at check out, your last name, and zip code. A tracking number should come up starting with 1Z for UPS. You need to go to the ups.com and enter the number to see where your stuff is.

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They "lost" my order. I gave them my current address, and past 2 addresses, plus the order number, time and amount. It's like I didn't exist. The amount posted to my bank account as "pending" and then disappeared the next day. I didn't just order the $9.99 jacket either, but also 2 Under Armour jackets. Very frustrating. I even scanned the receipt I printed and emailed it to customer service. They said since the order didn't go through, they could do a re-order, but the jacket was mispriced and I would have to pay the current $19.99 and that it was now on backorder. I told them not to bother, I'd buy from Bass Pro. I don't think I'll be giving Cabela's any business in the near future. Customer service was abysmal!

If you have your email confirmation I think I would ask to talk with a manager Mark. Cabelas customer service is typically second to none and it would surprise me if they did not make this right even if it was initially an error.

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If you have your email confirmation I think I would ask to talk with a manager Mark. Cabelas customer service is typically second to none and it would surprise me if they did not make this right even if it was initially an error.

All I received was an order number, when I placed the order. I never received a confirmation email. That's what made me suspicious. So I went to the Cabela's website and clicked on "Track my Order" where I entered the order number, my name and zip...kept getting an error message that there was no order associated with the info I entered. That's when I proceeded to spend 45 minutes on the phone with customer service, and then the next day with multiple emails when the transaction disappeared from my bank account. I feel like I went above and beyond to give them the business, but they didn't do the same to make me happy. Very disappointing.

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