LETMGROW Posted January 5, 2011 Report Share Posted January 5, 2011 Last Sept. I bought two new Burris Eliminator scopes. These weren't cheap. One scope works perfectly. No problem. The other had a defect. The battery continually went dead. I called Burris customer service and was advised to use new fresh batteries. I bought two batteries at a charge of $14.95 and tried them. After a few days both batteries were dead. I put the battery from the other scope in the problem scope and it went dead also. I called Burris again and they told me to send the scope back to them. This I did, paying shipping and insurance charges. I called a couple times to check the status of their findings. After the third call the rep. told me a new scope had been sent out that AM. I asked for and got a tracking # for the shipper and in fact the shipment was made. I received the new replacement scope and so far so good. I haven't sighted it in as the weather hasn't been cooperative. I check it every night to see if the battery is still good. Still full charge. So far Burris has made no effort to reimburse me for my costs for the batteries, shipping charges or insurance. Aside from that, I did not have use of the scope for the entire hunting season. I also used several rounds of 7MM WSM ammo to sight the scope in. Out of pocket expensives probably total around $ 40. This for a scope I could never use. Just wondering how somebody else would feel about this situation. Lynn Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted January 5, 2011 Report Share Posted January 5, 2011 Don't know Lynn. They made good on replacing the scope, the other stuff I don't honestly know what any other company would do aside from the shipping. Would assume that the shipping should be covered. Did they at least send you a new battery with the new scope? Suppose if you felt that should reimburse you on the batteries and ammo then you should contact them and ask them about it, certainly wouldn't hurt to talk with them. Those are the range finding scopes correct? Experience I have had with burris customer service has been good, but I have only had one dealing with them over a pair of binos and lost rubber eyecups. Quote Link to comment Share on other sites More sharing options...
doubleA Posted January 5, 2011 Report Share Posted January 5, 2011 At the very least I think they should reimburse you for the batteries and S&H. I would either call CS or email them about this. Quote Link to comment Share on other sites More sharing options...
Adjam5 Posted January 8, 2011 Report Share Posted January 8, 2011 At the very least I think they should reimburse you for the batteries and S&H. I would either call CS or email them about this. +3 Quote Link to comment Share on other sites More sharing options...
LETMGROW Posted January 8, 2011 Author Report Share Posted January 8, 2011 I have sent an e-mail. I'll let you know the outcome if I hear back. Lynn:p Quote Link to comment Share on other sites More sharing options...
Adjam5 Posted January 8, 2011 Report Share Posted January 8, 2011 Good Luck Lynn. Squeaky wheel gets the grease . Quote Link to comment Share on other sites More sharing options...
LETMGROW Posted January 8, 2011 Author Report Share Posted January 8, 2011 Good Luck Lynn. Squeaky wheel gets the grease . All I could do was try. If I had dropped or misused the scope I wouldn't even ask. The scope was defective from the get go, so I wouldn't object to the company making good on my request. I did send my Bushnell rangefinder in a few years back and they did refund the shipping charges I paid. I also realize policies change from time to time. We'll wait and see. Lynn Quote Link to comment Share on other sites More sharing options...
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