wtnhunt Posted April 21, 2006 Report Share Posted April 21, 2006 Reading the post by michiganbowhunter got me to thinking about a recent experience I had with Sears. I recently, about 3 weeks or so ago bought a cordless 19.2 volt jigsaw that uses the same batteries as my drill and a light I had bought quite a while back. Thought this would be handy for projects where I have no power. Upon getting home, I opened the box only to find that not only had the saw been used, but the blades supposed to come with it were missing, and the original purchasers receipt was in the bottom of the box. Now the saw was only $49.99, but the point was I bought it as new and it was used. I called the number in the box for craftsman and they directed me to sears csr's. I spent a bit of time on the phone, and they were to have the manager from the store where I bought the saw from call me back with a resolution. He called back a few days later and said he could have the saw picked up and send me another one but asked me to instead come back to the store and said he would make it worth my while for my trouble. So I go back to sears a couple days later, they give me a brand new saw, an extended warranty, and get this, they give me my money back making the saw free. While I was out the time and my gas to go back, I really have to pleased with how this particular sear store handled their mistake. Sure wish more stores treated their customers this way. Quote Link to comment Share on other sites More sharing options...
Jeramie Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service Thats pretty amazing! That is good customer service. You dont see much of that anymore. Quote Link to comment Share on other sites More sharing options...
doughboy1956 Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service I,m with you there William. Glad it worked out for you. Never had any trouble with Sears myself. Just got a new 27" tv from them about a month ago. The screen went black 1 hour after i turned it on. I called the store and they brought up a better brand name tv and took the old one. Quote Link to comment Share on other sites More sharing options...
Gator Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service Now that is customer service!! Quote Link to comment Share on other sites More sharing options...
Newarcher Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service Sounds like you got a good deal but it shouldn't have happened to begin with. Sears has been trying to go out of business for 30 years but their customers will not let them. I have yet to have a pleasant experience with Sears.....they seem **** bent on remaining a catalog company where "it will be here in oh say two weeks, we'll let you know". That doesn't fly in the order it from Amazon cheaper and have it in hand in three days with tracking information world we live in. Here are my two latest experiences: Lawnmower: Their engines are built off spec so you have to order parts from them and only them (so the man at the parts department at the local parts house told me). I had a carb go out and ordered the standard parts for a rebuild. After about 10 iterations and attempts to get me the parts, I bought another mower. The only part I ever received through all of their effort to send me parts (the parts weren't discontinued or anything hard to find) was the butterfly valve. I made them pay for half my new mower after arguing with them for almost 4 weeks. It was pathetic. Two weeks ago I ordered an air compressor....sale plus employee discount spelled a better deal than I could get anywhere else. It was supposed to be in on the 11th after which they would send me an email letting me know it was ready for pickup. The email never came. I called and spoke to the world's most ambivalent person....couldn't care less. She said "I don't know where it is....we'll contact you". I called back for three more days and couldn't get an answer in any department....management, package pick up, customer service, etc. The phone just rang. I called the national customer service and was told "I don't know sir, it shows we shipped it". The general attitude I got from everyone I spoke to was typical Sears catalog mentality "I don't know why you are upset, we will get it to you sometime and then we will let you know when it is ready". Sears never, ever broke out of that catalog....order it, wait forever, and then we might notify you when it is ready mentality. It was fitting that they bought Kmart. New Quote Link to comment Share on other sites More sharing options...
Guest Nature_Boy Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service Sounds like great customer service. Quote Link to comment Share on other sites More sharing options...
horst Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service We buy all our cordless drills and stuff from sears now.The 19.2 volts with the new die hard batteries are hard to beat and were pretty hard on things sometimes.Weve returned defective drills, chargers, batteries, sometimes even when it was our fault they were broke and never had any trouble.They always give us a new one right off the shelf or if they have to order it they make it right somehow.Actually ordering stuff from them is another story, we ordered 2 more 19.2 volt drills from them 8 months ago and still havent got them Reminds me, i should call over there Quote Link to comment Share on other sites More sharing options...
Newarcher Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service Ditto, like their in-stock stuff won't probably order from them ever again. New Quote Link to comment Share on other sites More sharing options...
Guest Finn Posted April 21, 2006 Report Share Posted April 21, 2006 Re: Sears-customer service That's great stuff to hear. I buy all my tools from Sears. If it breaks, there are no questions. Quote Link to comment Share on other sites More sharing options...
stevebeilgard Posted April 22, 2006 Report Share Posted April 22, 2006 Re: Sears-customer service wow Quote Link to comment Share on other sites More sharing options...
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