Credit Card Customer Service

[OJR]

Be sure and cancel your credit cards before you die. This is so priceless, and

so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February & March for

their annual service charges on her credit card, & added late fees and interest

on the monthly charge. The balance had been $0.00; now somewhere around $60.00.

A family member placed a call to Citibank here's the exchange:

***************************************************************

Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed and the late fees & charges still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is 2 months past due, it already has been."

Family Member: "So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?" (I really liked this part!!!!)

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you the part about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor." (Duh!) (Supervisor gets on the phone):

Family Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed, so the late fees and charges still apply." (This must be a phrase taught by the bank!)

Family Member: "Do you mean you want to collect from her estate?"

Citibank: (Stammering) "Are you her lawyer?"

Family Member: "No, I'm her great nephew."

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number is given) After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I really don't think she will care."

Citibank: "Well, the late fees & charges do still apply." (What is wrong with these people??)

Family Member: "Would you like her new billing address?"

Citibank: "Yes, that will help."

Family Member: "Odessa Memorial Cemetery , Highway 129, Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?"

(Priceless!!)

[buckee]

Priceless. I could see that happening too.

Orlan, ...how do I cancel my credit cards when I die ?

[toddyboman]

lmbo That so funny!!

[Guest Finn]

lol..that's good

[bowin_in_illinois]

That's great!

[wtnhunt]

LOL. Pretty funny, not surprising at all really.

[ntrout]

It does happen everyday. My grandmother has been dead for 11 years now. My brother moved in her house shortly after and still recieves letters from both cc company and a collection agency. To top that off they want her to renew her policy even after us telling them time and time again she is deceased.

[Michihunter]

Brings to mind a Twainism- My reported death has been slightly exagerrated:p

[stevebeilgard]

i love it! only problem is that it's probably true