Randy Posted December 3, 2007 Report Share Posted December 3, 2007 The other day I downloaded a new anti virus off the internet. It is AVG 7.5. Free addition. Now, I can't use my e-mail or until just this morning I couldn't get on the internet. What am I doing wrong? I had Mc Caffee, and that expired, so I thought I'd try this. I get an error when I try to check my e-mail, and My "spel cheque" doesn't work either!! Quote Link to comment Share on other sites More sharing options...
NS whitetail Posted December 3, 2007 Report Share Posted December 3, 2007 usually anything free ain't much Quote Link to comment Share on other sites More sharing options...
Guest Andrea Posted December 3, 2007 Report Share Posted December 3, 2007 Not sure what happened. I have the AVG and it's never caused any problems.:confused: Quote Link to comment Share on other sites More sharing options...
Southerngirl Posted December 3, 2007 Report Share Posted December 3, 2007 I use AVG too, I've never had any problems with it either Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted December 3, 2007 Report Share Posted December 3, 2007 Dont know Randy, I have AVG free edition too and no problems here. Maybe in the download it turned something off. If you cannot figure it out, might try restoring your computer back to the time before the download and install. Quote Link to comment Share on other sites More sharing options...
Randyman Posted December 3, 2007 Report Share Posted December 3, 2007 Have you deleted the Mc Caffee from from your computer? My understanding is you shouldn't have more than one anti-virus program installed at one time. Quote Link to comment Share on other sites More sharing options...
Randy Posted December 3, 2007 Author Report Share Posted December 3, 2007 Ok, I tried restoring to an earlier date, that didn't work. Then I tried finding Mc Caffee, and it's nowhere to be found? When I try to check my e-mail a pop up comes up and says error, connection to the server has failed. Now what? :confused: Quote Link to comment Share on other sites More sharing options...
wtnhunt Posted December 3, 2007 Report Share Posted December 3, 2007 Sounds like the settings for your email program have somehow been changed Randy. Have you tried looking in add/remove programs to see if mcafee is there anywhere? The server connection failing should not stop you from gaining access to your email program, would just stop the new messages from coming in I think. Assuming you are on the same computer now, you have access to the internet, so you have an established connection the program is just not recognizing that for whatever reason. If you cannot figure it out, might call your isp. They can be pretty helpful. You might also look in your internet properties by going into your control panel. Click on programs and make sure it has the right program set for your email whether you are using outlook or outlook express. Quote Link to comment Share on other sites More sharing options...
Guest Finn Posted December 3, 2007 Report Share Posted December 3, 2007 I would try to uninstall AVG and then re-install it. I use it and haven't had any problems in well over a year. Quote Link to comment Share on other sites More sharing options...
Randy Posted December 3, 2007 Author Report Share Posted December 3, 2007 Finally after two hours on the phone with customer service it is now working!! Don't ask what was wrong as I really don't know!! LOL I do know that they changed my wifes server but, they left mine alone. Thanks for the help! :D Quote Link to comment Share on other sites More sharing options...
arrow32 Posted December 3, 2007 Report Share Posted December 3, 2007 Randy just face it computers are smarter than you. When I did that never had another problem. Quote Link to comment Share on other sites More sharing options...
Airman312 Posted December 4, 2007 Report Share Posted December 4, 2007 The other day I downloaded a new anti virus off the internet. It is AVG 7.5. Free addition. Now, I can't use my e-mail or until just this morning I couldn't get on the internet. What am I doing wrong? I had Mc Caffee, and that expired, so I thought I'd try this. I get an error when I try to check my e-mail, and My "spel cheque" doesn't work either!! um...your screwed:o;) remember, you get what you pay for;) Quote Link to comment Share on other sites More sharing options...
Michihunter Posted December 4, 2007 Report Share Posted December 4, 2007 Sounded more like a browser issue than a virus issue. You get auto updates? Might want to change your setting to "ask" before installing them. Might be able to prevent something like that occuring in the future. Or at the very least, KNOW what caused the problem. I too have AVG and have never had a problem in over 2 yrs of using it. In fact, I got that in place of Symantec's NortonAV because I had so many troubles with the "paid" program. So don't let the $$ amount be your guide for a quality program. Quote Link to comment Share on other sites More sharing options...
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