Flintlock1776 Posted August 17, 2010 Report Share Posted August 17, 2010 (edited) Moultrie sent me the wrong item. I was very specific in letting them know they sent me the wrong feeder. I sent an email after an impossibly long wait on the no-service 800 number. 82 minute wait? Anyway, at least they sent me the email response back but holy cow, do they not read emails correctly. Hopefully they will 'get it' if they read the correspondence slowly and accurately but the process sure got my blood boiling.:bang: Here is my response to their first response: Hanna, It is not defective; you folks sent me the wrong item. It was not a camera.. I ordered the 6.5 Gallon Pro Hunter feeder. You folks sent me the Demand feeder. I should not have to pay for the return. If you send the correct one and a UPS slip to return the wrong one, that is the better process. Thanks for you quick response on my initial inquiry. Please let me know how we can make the correction without money out of my pocket for the mistaken shipment. Thanks. From: Hannah Sent: Monday, August 16, 2010 6:02 PM To: Subject: Moultrie Customer Service In response to the problem you are experiencing with your cameras display. We have a 12 month warranty on our products from the date of purchase. If your unit is under warranty we will replace the camera for you at no charge. You can send the unit to the following address with a copy of the sales receipt, a note with your name, physical address, phone number and the issue with the camera: Moultrie Feeders 150 Industrial Road Alabaster, AL 35007 Attn: Repair Department If the unit is out of warranty we can send you the display along with the replacement instructions and you can repair the camera yourself. If you would like the replacement display please verify your shipping address and the model of your camera. Thanks for using Moultrie Edited August 17, 2010 by Flintlock1776 Quote Link to comment Share on other sites More sharing options...
Flintlock1776 Posted August 17, 2010 Author Report Share Posted August 17, 2010 P.S. "sales receipt"? I bought it from them direct! Quote Link to comment Share on other sites More sharing options...
Shaun_300 Posted August 17, 2010 Report Share Posted August 17, 2010 Wow, does that look unprofessional or what? Sure hope they get that straightened out for you. You definitely have reason to be ticked off! Ticks me off just reading it! Quote Link to comment Share on other sites More sharing options...
Flintlock1776 Posted August 17, 2010 Author Report Share Posted August 17, 2010 Wow, does that look unprofessional or what? Sure hope they get that straightened out for you. You definitely have reason to be ticked off! Ticks me off just reading it! Thanks. I will give them 2 days and then call Amex to challenge the charge. Moultrie put an inventory picking sticker for the Pro Hunter on a Demand box. I told them that. In the FD you have to be very specific in communication or bad things can happen. I am just amazed at their illiteracy Now, with the big box stores? EXCELLENT SERVICE; FAST SHIPPING and NO hassles. My bad for going direct to the mfg. I have to imagine Big Box buyers have to be pulling their hair at time with MFGs. that can get simple things incorrect. They put an inventory sticker for the Pro Hunter on the Demand box. Not even close for an accurate read. Maybe its just me but in my line of work I do we work to the max to avoid mistakes as the cost is too high otherwise. I suppose in some other business the standards are less:jaw: Quote Link to comment Share on other sites More sharing options...
Texan_Til_I_Die Posted August 17, 2010 Report Share Posted August 17, 2010 Somewhere, someone with a defective camera is staring at an email that talks about returning an incorrect feeder and wondering the same thing about customer service. Quote Link to comment Share on other sites More sharing options...
Newarcher Posted August 17, 2010 Report Share Posted August 17, 2010 If I am Moultrie, I would tell you to enjoy your FREE demand feeder and get the hunter model out to you at no additional charges. I wouldn't want you having to take your time to arrange a UPS pick up. It could have been a legitimate mistake in the email, she might have cut and pasted the wrong reply. Mistakes happen, I am sure they will fix it. New Quote Link to comment Share on other sites More sharing options...
gzilla45 Posted August 17, 2010 Report Share Posted August 17, 2010 At this point I would call them back and ask to speak to a customer service manager. They should rectify the problem for you and faster than a service rep will. Quote Link to comment Share on other sites More sharing options...
Flintlock1776 Posted August 17, 2010 Author Report Share Posted August 17, 2010 At this point I would call them back and ask to speak to a customer service manager. They should rectify the problem for you and faster than a service rep will. You can't. Call anytime during their business hours when the line is 'open' only to find the wait time is 60 to 80 minutes or more!:bang: Quote Link to comment Share on other sites More sharing options...
bigmoss Posted August 18, 2010 Report Share Posted August 18, 2010 You have to call the minue the lines open especially at this time of year or yes you will wait at least 80 minutes Quote Link to comment Share on other sites More sharing options...
Jeramie Posted August 18, 2010 Report Share Posted August 18, 2010 If I am Moultrie, I would tell you to enjoy your FREE demand feeder and get the hunter model out to you at no additional charges. I wouldn't want you having to take your time to arrange a UPS pick up. True that. By the time they pay shipping and pay the guys in the warehouse to handle it again they have lost money on the equipment. Ship you a new (correct) unit and forget it.... Quote Link to comment Share on other sites More sharing options...
Flintlock1776 Posted August 18, 2010 Author Report Share Posted August 18, 2010 You have to call the minue the lines open especially at this time of year or yes you will wait at least 80 minutes I did and hit the 82 minute wall immediately:angry: Quote Link to comment Share on other sites More sharing options...
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